Are you able to watch videos with a device that is connected via LAN cable?
Also, do you know if the service at your parents' house is on the same satellite and beam as your own? You can see with the Satellite Name and Beam ID on this modem page.
For reference, the Web Acceleration is on by default. Unless you've turned it off for some reason you shouldn't need to turn it on, as it already will be.
Good morning farout_one69,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.