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Cannot check Usage

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Freshman

Cannot check Usage

When I try to check my data usage in my account, I get a message "bandwith cannot be checked at this time.(CC:Fap-1)

This is day 3 of this message.

4 REPLIES 4
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Distinguished Professor I

Re: Cannot check Usage

Where are you going to check usage?  For a quickie view of your usage, you can click "my usage" at the top of the community pages.

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Freshman

Re: Cannot check Usage

Get this message using My Usage at top of this screen.   "oops we ran in to an issue retrieving this information. Please try again later."

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Distinguished Professor IV

Re: Cannot check Usage

@cwescott92

 

I'll tag the reps, as this is something they will have to look into.  

 

@Liz @Amanda

 

With this said, the reps will not be back until Tuesday due to the holiday, and it can take them up to 48 hours to reply.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Freshman

Re: Cannot check Usage

Have not heard from Tech support as to why I cannot check My usage. It has been over a week since I could see it.