It could be bad weather at the gateway, which is always in a different state from where your system is. Edit: If you need to learn how to find your gateway, see this tutorial: https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/
If you're still seeing this it's likely that there is some sort of problem, as inclement weather at your gateway shouldn't last this long. The reps will probably want to run remote diagnostics on your HughesNet equipment, so please make sure to leave your HughesNet equipment plugged in if you normally don't.
The reps are on M-F from approximately 8AM to 5PM EST. They should reply within a day or so.
They have done that. This is day three without internet. I’m still getting state code 11.2.1
I'm talking about the reps here, not the phone or chat reps. The reps you'll work with here are corporate based reps, unlike the phone or chat reps. They'll figure out what the problem is. The drawback of working with the reps here, though, is waiting, as this help isn't instant.
Ok. How long is the usual wait time because this is getting frustrating.
The reps are on M-F from approximately 8AM to 5PM EST. They usually answer within a day or so. They will likely answer sometime today (Monday). Just make sure to leave your modem plugged in so that they can run their remote diagnostics on your HughesNet equipment before they reply to tell you the next step either you, or they, need to perform.