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Cannot login to online banking HancockWhitney

Freshman

Cannot login to online banking HancockWhitney

https://www.hancockwhitney.com/

Can get to this URL but not past it, it shows the logon screen but after typing the username I get Secure connection failed, the connection to the server was reset while the page was loading.

My wife uses the online banking and uses Firefox and Internet Explorer, both fail the same way. We tried it on my computer, Firefox, IE11, Edge, and Chrome all fail to load.

All other websites load fine so it is only this 1 website giving trouble.

Then I disconnected my computer from the Hughesnet connection and enabled the hotspot on my phone and connected my computer to that. It works fine when hotspotting to my ATT connection on my phone. I can logon just fine.

So I have narrowed it down to Hughesnet, I power cycled the modem but it didn't help. I also turned off web acceleration and that didn't help.

23 REPLIES 23
Distinguished Professor IV

Re: Cannot login to online banking HancockWhitney

@darrin.simon

 

A couple of things to try.  First, try flushing your DNS cache.  In Windows, open a Command Prompt and type "ipconfig /flushdns" , minus the quotes, and hit enter.  And, yes, there is a space between the g and the forward slash.  Then, try the site again from a newly opened browser page. 

 

You could also try disabling any extensions you have installed in case they might be causing some kind of conflict. 

 

In addition, you could try changing the DNS server used to Google's.  The instructions for doing so are as follows... 

 

https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

 

I'll tag another person who knows a lot more about net stuff than I do.  He may have some other ideas.   @MarkJFine

 

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: Cannot login to online banking HancockWhitney

It's likely that the bank's secure handshaking is mis-timing due to excessive latency. Sometimes that happens during extreme network congestion and goes away in a bit.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Cannot login to online banking HancockWhitney

I have already narrowed it down to the Hughesnet connection causing the issue so deleting cookies, clearing cache and basically doing anything to the computer is not going to fix the Hughesnet connection problem. 2 computers, multiple browsers same problem, the only thing in common is they share the Hughesnet connection which I have already proved is the culprit.

Freshman

Re: Cannot login to online banking HancockWhitney

It is likely to be at least part of the problem if not the problem here, the latency. Bank recently (month or so ago) changed their website and ever since it has given logon issues. Not sure if anything can be done about it, if not then the wife won't be too happy about this. Will have to look at other providers if that is the case, my 2 year contract ends this month.

Assistant Professor

Re: Cannot login to online banking HancockWhitney

If you're looking for better than the order of 600ms latency on satellite providers, you won't find it.

It's a matter of electromagnetic physics bound by the speed of light.

 

You might want to complain to the bank that their website is not accessible by rural users limited to satellite internet, due to the way they've enabled their web security.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Cannot login to online banking HancockWhitney

I know I won't find better latency on a satelite connection but ATT fixed home wireless will soon be available in my area and that will have much better latency.

Moderator

Re: Cannot login to online banking HancockWhitney

Hello darrin.simon,

 

Sorry about this, I am sure it is frustrating not being able to the sites you need to. I will go ahead and escalate this to our network engineers to investigate. They make as for more information or for you try some things to fix it, if so I will let you know what is needed. 

 

Thank you,

Amanda

Freshman

Re: Cannot login to online banking HancockWhitney

Any updates on this Amanda? My wife and I stopped by Hancock/Whitney today and asked if we should be able to logon to their online banking website from a Hughesnet satellite connection. They said yes but that I need to contact Hughesnet because there is a known problem and that my modem may need to be replaced. I am skeptical of this because everything was fine untill Whitney updated their website, not sure how Whitney updating their website would cause my modem to go bad, for 1 website.

And again I verified that my computer is capable of accessing their website if I change my internet connection to the hotspot on my phone.

Moderator

Re: Cannot login to online banking HancockWhitney

Hi Darrin

 

I went back to look at the escalation I sent out for this and it seemed to have been buried, so I must have missed the response. Here are the results provided by a lab team member: