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Cannot watch videos

New Member

Cannot watch videos

I've had HughesNet for a few months now and have yet to be able to watch a video. I have a smarttv and cannot use it. I can't even watch tiny gif's! 
27 REPLIES 27
Assistant Professor

Re: Cannot watch videos

Also be sure you are not in FAP Mode by going here and making sure the two small boxes at the top of the page are green:  http://192.168.0.1/

I have a smart TV and recommend not leaving it connected to HughesNet as it will download large firmware updates, guide data, and app updates without your knowledge. Whenever I want to update mine I connect it during Bonus time.

And depending what app you are using to watch movies it may be streaming in HD which is a big no no on satellite internet. Stream video in SD or lower.

Here is something I posted awhile back: https://community.myhughesnet.com/hughesnet/topics/smart_tv_experience
New Member

Re: Cannot watch videos

Don't even try watching or download videos or movies on HughesNet.  The drain on your monthly threshold is dramatic.  Once in violation, your speed with be phone line at best.
Assistant Professor

Re: Cannot watch videos

Bill, it can be done in moderation and at lower definitions, not HD. All a matter of what a person's priorities are when it comes to using their data. Granted a 5 GB Anytime plan is not going to give much leeway on data for video after doing normal things for a month.

Also using plugins like adblockers leave more data available for other things.
New Member

Re: Cannot watch videos

Disagree!  I don't do any streaming beyond short (2-3 minutes ) videos.  I can actually see the consumption of the threshold.  So, we have had to ban all videos and downloading is done overnight as much as possible.  This is my only option for internet out here in the wilds of MN.  Good thing for long range digital TV antennae, otherwise it would be only PBS! 
Honorary Alumnus

Re: Cannot watch videos

Bill,

The impact is going to be relative to the size of the plan a user has as well as having browser extensions that block ads and scripts.

there is a drastic difference between a bottom end 9000 plan and a 50/50 Gen4 Ultra plan.

 

Assistant Professor

Re: Cannot watch videos

My Netflix set to low definition uses ~250 MB per hour. On a 10 GB Anytime plan a person could watch at least 25 hours of video and still have enough left over to do other things on the internet. It's all a matter of setting the video definition, monitoring and rationing out the data to last a month.

In other words, 10 GB means one can average 333 MB per day to get through the month. If they don't use 333 MB one day whatever not used is basically like a bank, there for use the next day or whenever. The "bank" grows each day 333 MB is not used. A person can use the banked data whenever they feel like it. That means they may have enough to watch a movie one night out of 3 or 4 depending how much data they've used on previous days. Or, they may want to save it all for the end of the monthly refill to binge watch.

Boils down to knowing how much you generally use each day then going from there. I also have OTA TV, it is little known jewel many forget about since satellite TV and cable took over.
New Member

Re: Cannot watch videos

I also have been unable to watch even a 20 second video on a smart phone without it buffering every 3 seconds throughout the video.  Hughesnet says oh its the wireless router, maybe so but their customer service folks can't seem to provide any help, horrible experience. 
Honorary Alumnus

Re: Cannot watch videos

You stated in your now closed post that your service worked correctly when directly connected.

Hughes is an ISP and the deliver services up to your modems LAN output port.

Networking is up to the subscriber. There simply is to many switch/router devices for Hughes to provide "network support" for more than perhaps token connection data.

I, among others, attempted to provide you with one-on-one networking support for your issue and you never responded to a single question or suggestion.

Now just how are we to help without SOME type of interaction on your part ?


Alum

Re: Cannot watch videos

Hi Heather,

Thanks for posting and welcome to the community! I'm sorry to hear of your experience thus far. However i assure you we are here to help. First thing is to run some speed tests for us to evaluate. You will need to plug one computer via Ethernet directly to the HughesNet modem. Then navigate to http://myhughesnet.com and login to your account.

You should then see our speed test available for you to run. You can also head over to www.testmy.net and run some speed tests there as well. Just make sure to use 12 MB as the test size. Those are the only two sources we recognize mainly because they are configured to properly test a satellites internet connection. Please post your results once you are able to run about 3-5 tests throughout the day. Looking forward to your reply.

Thank you,
Chris