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Community website accress required a modem reboot

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Assistant Professor

Re: Community website access required a modem reboot

Was getting some errors but seems to be clearing up.

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Assistant Professor

Re: Community website access required a modem reboot

Small thing right now but lower right corner main page "users online" doesn't show but a few avatars/names.

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Associate Professor

Re: Community website access required a modem reboot

Hrm, ima test Macros here, seems they may be broken... 

 

Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue is with Hughesnet or your local network.

photo datahog2_zpsijjnkamn.jpg

1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible. 

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Assistant Professor

Re: Community website access required a modem reboot

Capture.JPG

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Distinguished Professor III

Re: Community website access required a modem reboot


@Amanda wrote:

Thanks for the updates. Anyone getting errors like 504 bad gateway when trying to access my.hughesnet.com?

 

Also, Ricky, if you signed into the Support Center then came to community using the e-mail that has 'h24' in it you would be in your original Ricky account with all the history Smiley Happy


The error seems to have cleared up for now.  I'm unable to replicate the errors from before.  I was getting a message that read "there has been an error, try again later," and when trying to load up the support page, an error that read "this site is down for maintenance."  I wasn't getting any 504 errors.

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Associate Professor

Re: Community website access required a modem reboot

For the ones using Macros, make sure you are doing it in "Rich Text" mode, and not copy/pasting them in that mode (you must be in HTML mode if you wish to directly copy/paste HTML), otherwise they don't show properly.  Must use the Macro button on the right side.

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Assistant Professor

Re: Community website access required a modem reboot


@Amanda wrote:

Thanks for the updates. Anyone getting errors like 504 bad gateway when trying to access my.hughesnet.com?

 

Also, Ricky, if you signed into the Support Center then came to community using the e-mail that has 'h24' in it you would be in your original Ricky account with all the history Smiley Happy


Ricky, did you see this?

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Moderator

Re: Community website access required a modem reboot

Thanks everyone Smiley Happy Looks as of a few minutes ago it was fixed! Let me know if you still have issues with getting on Support Center or community.

 

Amanda

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Tutor

Re: Community website access required a modem reboot

Yes I saw it. I am working with Amanda through PM.

 

EDIT....Yippee it worked. Got my old username back. Thanks Amanda!

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Associate Professor

Re: Community website access required a modem reboot

Congrats Ricky!!!  Only took getting a proper forum to fix it Smiley Happy

Now if only someone fixed the darned notification popup that I can't see and post titles lol  Oh and re-order threads by most recent post, seems it wasn't a direct database copy, but a script that copy/pasted things as it could, so it seems things may have gotten outta order?