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Connecting to gateway down

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New Poster

Connecting to gateway down

Hi

I’m seeing 12.7.1 (a transmit problem has occurred) under state code.

Tried a power cycle. No luck. Weather is fine. Built in self test passed in all categories.

I’m thinking based on other posts here there is a misalignment with the satellite. I work in Tech support and am very tech savvy. I find it absolutely ludicrous to charge customers $125 to come and service your equipment. Need some assistance in getting back online without having my pockets raided. Thanks

*update* after further reading and seeing that my Receive strength is 110 and under software download status I see updating....thinking now there may be maintenance going on or something on Hughesnet's end. Can someone please look into this ASAP and get back to me? I work remote and need internet at home to do my job. This is SUPER URGENT and I would greatly appreciate a quick response and resolution. Thank you
4 REPLIES 4
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Distinguished Professor III

Re: Connecting to gateway down

This is likely an issue (such as weather) at the ground station.   These codes are usually transitory; are you still seeing it?  

 

The HN reps on the site are usually here 9-6, but this can vary.  Hope this gets resolved for you quickly!

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Moderator
Moderator

Re: Connecting to gateway down

Hi Ksahn770,

 

I see it's your first post here, so welcome to the community! Please private message me your site account number (SAN) starting with DSS so I can pull up your account and run diagnostics on your HughesNet equipment. 

 

(Champs: We had some changes on our backend so e-mail addresses are no longer associated with newer HughesNet accounts, this is why I'm asking for the SAN.)

 

  Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Connecting to gateway down

Sent

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Moderator
Moderator

Re: Connecting to gateway down

Good morning Ksahn770,

 

Thank you for the information. I see you already have a dispatch created to address your connectivity issue. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.