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Connection drops intermittently

dtominski
Freshman

Connection drops intermittently

I switched from dial up to Hughesnet Gen 4, with an HT 1100 router, many years ago. Over that time, only very heavy storm/cloud cover would interfere with the satellite signal. However, for the last several months, I have been getting an unusual amount of time outs when I try to load my usual internet sites. I assumed that my Cisco Router was failing so I replaced it with an AUSU AC 1900 wireless router. I still am getting timeout errors, even on days like today when it is not overcast (50% Cumulus, 50% Blue sky). I am using Windows 10 and Google Chrome. Both http sites and https sites are effected. When I click on a site, it ends up with various time out errs. This is an intermittent problem...sometimes the sites load, sometimes they don't. This problem is effecting my wife's computer on our same home network also. I called HughsNet technical help and they did all their remote tests and found nothing wrong. No big wonder...the problem is afterall, "INTERMITANT". It is notable that the MODEM sits in a well ventalated area with free space all around, and TECH Help had me reset it to no avail...it still keeps happening.  My and my wife's computer are connected to  the router via wire, but I also tried pluging my computer directly into the router...still intermittent fails to load.  It is noteable that if I wait awhile and try again, the site may load. I susect a possible slight dish alingnment problem with last Winters snow and ice, but I am just guessing. What to do?

24 REPLIES 24
C0RR0SIVE
Associate Professor

Re: Connection drops intermittently

When this happens, are you able to visit http://192.168.0.1 in your browser and see the Hughesnet Modem website?  If you can see if, what color is the System Status icon at the top?

dtominski
Freshman

Re: Connection drops intermittently

I got  through to it once.     Other times when the problem begins (unable to load websites), I cannot get through to any HughsNet sites.

dtominski
Freshman

Re: Connection drops intermittently

The one time I got through and did the connectivity test, packet loss was 100%.  However, being an intermittent problem, when I went there today the test indicated that my packet loss was 0%.

BirdDog
Assistant Professor

Re: Connection drops intermittently

dtomonski, have you tried using another known good cable to connect to the Hughes modem? Sounds like it could be a cable problem. If that's not the problem then a moderator will probably have to help.

dtominski
Freshman

Re: Connection drops intermittently


@BirdDog wrote:

dtomonski, have you tried using another known good cable to connect to the Hughes modem? Sounds like it could be a cable problem. If that's not the problem then a moderator will probably have to help.


I have tried connecting my desktop directly to the modem...problem still persisted and did so also on my wife's computer (different cable and port on the router), indicating that the problem does not stem from a bad cable from my computer to the modem.  Yesterday I replaced the cable from the modem to the router and this A.M. I still have failures due to time-outs, so it is not likely the modem to the router cable.  That only leaves the cable from the dish to the HughsNet modem...which is HughsNet property and what I suspected all along (faulty connection up on the roof at the dish).  Now, how do I get them to fix it without charging me for it?

BirdDog
Assistant Professor

Re: Connection drops intermittently

Appears @Liz or @Amanda will have to take a look at your system.

Amanda
Moderator

Re: Connection drops intermittently

Hello dtominski,

 

Thank you for your post. I've located your account and ran some diagnostics which showed that your HughesNet system appears to be working fine. However, that does not explain the situation you are experiencing, so lets do some digging...

 

I know that you mentioned this occurs on both http and https sites, but could you provide examples of some of those sites that give you trouble? Does this happen at a particular time of day? 

 

-Amanda

dtominski
Freshman

Re: Connection drops intermittently

The problem manifests itself on all the internet sites I try to access.  Sometimes after two or three repeated tries that end in error messages.  Time of day does not seem to matter.  Here are examples of the sites...notice that a couple of them are HughsNet sites: 

http://www.dslreports.com/forum/sat
https://thefiringline.com/forums/index.php
http://www.tvguide.com/listings/
http://www.msn.com/en-us/money
https://community.hughesnet.com/
https://www.facebook.com/home.php?

Note: This is an intermittent problem...I had no problem in the last hour, but it is happening every day now.

dtominski
Freshman

Re: Connection drops intermittently

I clicked on my gmail.com site a few minuets ago, got this: " There is no Internet connection Try: Checking the network cables, modem, and router Reconnecting to Wi-Fi Running Windows Network Diagnostics DNS_PROBE_FINISHED_NO_INTERNET " Now that I think about it, most of those failures and error messages DO come mostly in the A.M.