Hello: I am continually losing my internet connection. It may work great for several days without a problem. Then I have a day like today, I worked for a couple hours then started frequently loosing the connection. The connection is lost from 20 to 55 seconds, time between lost connections may be short as a mouse click. I'll loose the connection without respect to the weather.....with exception to snow, I have cleared snow from the dish a few times.
The problem remains the same if connected to Wi-Fi or a Cat5 connected directly to the modem.
Thanks for your help!
Don't take this the wrong way, but: Where are you that you're clearing snow from your dish in July?
Higher elevations in western canada may see some snowfall this time of year... Unlikely anyone lives in those areas, and if they do, unlikely they are direct Hughes customers...
Weather at both your location, and the location of your gateway can impact your service. Your gateway is usually located in one of many places in the western half of the USA.
Mark and Corrosive:
Sorry for misleading you. The snow comment should not have been included or at least prefaced: The only weather related problem I have experienced is snow. Last winter I cleared snow from the dish a few times.
Located in Red Feather Lakes Colorado
Like mentioned by Corrosive, it's very likely that the short loss of connection you've experienced is due to inclement weather at your gateway. All gateways are located in the Western half of the country, but a customer's gateway is never located in their own state. There has to be at least a certain distance between the home location and the gateway it uses. Knowing where you gateway is can be beneficial when you have an issue such as this, as you can look at the weather at that location to see if that could be the cause.
There are two ways you can find out where your gateway is...
First, I can tell you where it is if you can tell me what it says for your Satellite Name and Beam ID in the Satellite box on the following System Control Center page...
The second way is shown on the following page (it's Corrosive's personal site): https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189
Of note: The page on Corrosive's site can take a bit of time to load, but hang in there, it will load.
Welcome to our community! I was able to research your account a bit and did not see any recent issues for your particular beam or gateway. I will need to research your equipment logs for any causes of the intermittent connection, so if at all possible please do not power off your HughesNet equipment for the evening.
Good Morning Amanda:
Thank you for looking into the problem. I did not power off the HughesNet equipment last evening and will leave everything on today.
Thank you for your patience. I reviewed the data recorded, however I do not see any anomalies that would cause the issue you are experiencing. I do have a concern about the connected d-link router, I don't recall if I saw that before... are you connecting to that router wirelessly? Since the wireless radios are enabled on your HughesNet modem, I suspect some possible interference.
I appreciate your response. The complete system from the HughesNet dish to the computer is hard wired. This is what I have in place:
Our cell phones are connected wirelessly to the d-link2394.
Should the wireless radios on the d-link2394-5GHz be disabled?
Where is the HughesNet modem?