Continued Phantom Drops

[infinitytec]

We have continued to get random drops of service. The link lights on the modem do twinkle, but they do not seem to change at all when we have a drop like this. It is a little bit cloudy, but there are no storms. It does not appear to have been Omaha's weather either. When we get a weather-related drop the link lights will go down.

I verified this on two devices, each well within line-of site of the modem and in the same room.

I do know we are in Fair Access Mode, but we usually are, and sites were timing out trying to load.

So what's going on? I am sure it is not on our end, and it didn't seem to act like a weather intettuption. As is shown in my screenshots, the system seems to be successfully making a connection of some sort, but maybe there are parts of the service having issues.

Link to old post: https://community.hughesnet.com/t5/Tech-Support/Issues-seems-to-not-be-weather-related/

[GabeU]

Part of the posted link is missing.  This links to it...

https://community.hughesnet.com/t5/Tech-Support/Issues-seems-to-not-be-weather-related/m-p/105654

There is/was some weather around Omaha, though I don't know that this has/had anything to do with the issue.  It's definitely not connecting to the gateway, though.  

Hopefully the reps will be able to tell what's going on.  

[Hardy]

Hello Greg,

Thank you for reaching out to us. I have run some diagnostics, and it currently shows no issues on my end. All I am seeing is that you are out of data and the operational state is downgraded. I went through and made some adjustments to the modem just to reset some things like your web acceleration and the connection. Please let me know if this helps. Thank you.

[Hardy]

Greg,

  It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thank you.