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DNS Server Errors

New Member

DNS Server Errors

I have had this problem most of this month!! Here are the case numbers from having to call support to no avail to straighten the problem out.I have Gen 4 modem is HT1100! Case numbers I have are 47156914 on 4/11/15, 47165480 on 4/12/15, 47181619 on 4/13/15, 47183648 on4/14/15, 47200704 on 4/14/15, 47312526 on 4/21/15 and still have not gotten the DSN server errors fixed! Here is what I have done rebooted computer several times, changed dns server to the 8.8.8.8 and 8.8.4.4, cleared cache, unplugged evrything from wall,done flush DNS, cleared cache and cookies. Well after all this support told me my computer was messed up and refered me to hometec which I have to pay $9.99 a moth for 12 months until paid! So hometec said they could not find anything wrong with my computer, and now I'm still having the same issues and out of money to find out it wasn't my computer. Someone needs to fix this I pay to much money to not be able to use the internet..
85 REPLIES 85
WJA
New Member

Re: DNS Server Errors

WJA
New Member

Re: DNS Server Errors

You didn't say what OS you are using or if you are connected directly to the modem or to a router. If you are going through a router disconnect from it and connect directly to the router, if that fixes the problem then your router is bad or needs to have some settings changed.  Just for maybe a little more info you might look at this article:
https://social.technet.microsoft.com/Forums/windows/en-US/eeb84518-903d-46d1-9398-80cf211878d7/windo...
New Member

Re: DNS Server Errors

WJA, I have windows 7 desktop, and I have unplugged the router from the modem. It's not the router I just bought it 2 weeks ago, and have done everything as far as trouble shooting. I still have the same results with the router unplugged and computer plugged straight to modem. I have been on the phone with support almost everyday and still nothing! Was referred to hometec because hughes said that it was something wrong with my computer, so now I'm left paying $ 9.99 for 12 months to find out its not my computer. So my husband had our local computer geek come look at my computer which he told me the same thing hometec told me nothing is wrong with my computer.I ave tried opening browser in explorer and google chrome and still same thing. I have unplugged modem from wall, done a dns flush, changed servers to google servers, run every test that could be done! I'm at the end of the rope as to what to do next. I would appreciate any help..And might I add this is the only computer in the house besides my phone...
Moderator

Re: DNS Server Errors

Hi Sarah,

This sounds like it should be an easy fix - we just need to know the exact error you are getting when you try to browse. I need a few things from you to give you some exact steps:

1. Does this happen on every webpage you go to?
2. Does this happen if you try to browse web pages on your phone?
3. Take a screenshot or copy and paste the error you are receiving.

If a DNS flush didn't do it, I have some tricks up my sleeve!

Thanks,
Amanda
New Member

Re: DNS Server Errors

Thanks for responding Amanda! To your fitst question yes this happens on all webpages! To your second question yes it does same thing on phone! Third question I have screenshots!
New Member

Re: DNS Server Errors

Here are screenshots could not post them with last post for some reason.
New Member

Re: DNS Server Errors

Here is another!
New Member

Re: DNS Server Errors

New Member

Re: DNS Server Errors

I'm so sorry that these are sideways, but this was the only way I could do them...