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DNS errors in Gen5

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DNS errors in Gen5

So Monday I got Gen5 installed but having issues.  Two devices connect to the WiFi but one device does not.  When I go to that device and type in my WiFi password it tells me it cannot connect.  The other issue I have is that I get frequent DNS errors.  The annoying part is I can open Facebook but not the games I use on Facebook, I can go to my yahoo email, surf the web.  I CANNOT get on myhughesnet.com though to try and solve my issue on my home computer because it gives me DNS problem.  

So I call Hughesnet and after a long conversation with someone that I don't think understood the problem, tells me I have a connection error and will send a technician out (at no cost of course).  Is there something I can do myself to fix this as I truly do not believe its the modem.  I tried Google Chrome, Firefox and Explorer and get the DNS message on all four????

 

HELP

 

Tina

6 REPLIES
Moderator

Re: DNS errors in Gen5

Hi Tina,

 

We're really sorry to hear you are having trouble, especially since you just got our service. We know that is not a good first impression of our Gen5 service. I'll take a look at your system and see if there is anything I can find and fix on our end to resolve your issues with the DNS and connectivity errors. The device that cannot connect to wi-fi, can you tell me if you are trying to connect to the SSID starting with hug2g or hug5g?

 

Thank you,

Amanda

New Poster

Re: DNS errors in Gen5

I believe it's hug2 but can't be sure until I get home and check.  Then I'll have to log on using my cell because I cannot open this website on my desk top lol.

 

New Poster

Re: DNS errors in Gen5

Oh my gosh I got the filimin to connect to WiFi!!!  One issue solved now for the DNS issues and the faulty connection (which I believe is the black DC in cord).  It is not flush with the modem and I cannot push it all the way in!!!  Hopefully when the technician comes tomorrow he replaces is and my other issue will go away!!!

Assistant Professor

Re: DNS errors in Gen5

If I start getting DNS errors what I do that usually helps is to flush my DNS cache.  I get them occasionally when trying to go to Amazon.    

 

If your computer is Windows based, open a command prompt and type "ipconfig /flushdns", without the quotes, then hit Enter.  It should give you a message that the flush succeeded.  Then close the command prompt and try the webpage again.  


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New Poster

Re: DNS errors in Gen5

Thanks I'll give it a try!!!