Hi bug,
We can't upgrade your system since you live in Alaska, unfortunately. I've tried the last day and this morning to find your account, but the only I can find is not active. The serial number you gave me did not pull anything either. Can you get your Site ID from 192.168.0.1? I had initially thought maybe you had everything powered off, but I think I might just have an old/incomplete account.
Thank you
Amanda