Hi Bud, yes they should be open 24/7. The beam overlay we have does not look to cover Gambell. With the launch coming closer, I would like to see what plans they have for those still outside these beams and what we're doing to accommodate users such as yourself. To my knowledge, we have 1.4 million customers, approximately 7,000 still on this HN7000 system - but not everyone is located in Alaska. I will let you know.
Also, your plan change has already been put into effect, so you would just need to re-register the modem or call and have them walk you through it like before. Let me know if you need anything further.
I just downgraded my plan with Sherry, call #54740005. She did not go through the re-registration process with me after I had asked to downgrade our service back to the Power 150 plan. I called again and went through the re-registration process with Danbury, call #54741082, after my modems system light didn't turn on. Anyway, it looks like my plan has been downgraded but my download allowance is at 350 MB instead of having extra data like you said. Also, I have not seen any $199 refund/credit from the previous month and last month on our CC. I have just learned that Exede is going to launch a satellite that will cover our area and since HughesNet's satellite won't, will your offer to cancel our service with no fees still be on the table later on? Thanks.
Let me double check everything again and see what needs to be done. I'll make sure the refund has been processed over here to the correct card. And yes, we would absolutely honor cancelling with no fees or issues at any time.
Oh gosh.. Well, looks like the agent mis-read my notes. My exact notes were "I found that the pro plus offer is still active and put him on that one since it is 475/mb a day, same speeds as Power 150 and same price (79.99)"
I believe since Pro Plus was not capitalized the agent may have missed that the Pro Plus was the plan you were supposed to go to. Do you mind if I change it? You will only need to call in to register if you cannot do it on your own already, but do not need to change the plan again as I can do that over here when you give me the go-ahead.
Looking at my first post the refund was for 1 month. I have decommissioned and set the new plan and left a note that they should only re-register and that is it. No other changes.
I am beginning to reach the max credit I can apply to a single account due to business rules (amount paid vs amount credited), but I can get away with a monthly discount, so I can apply a $20/12 months instead if that works for you. Let me know how the re-register goes.
This was from last month, the first of two credit/refunds (I have not seen the latest credit/refund to our CC yet) that we didn't get:
I am not sure what happened the other day but I thought I had posted to you... I credited the difference and was preparing to refund once it went through. The issue at this point is we cannot continue to do a price match on a plan that is so expensive, but I had already sent a third followup request on the issue for your DNS problems so I could finally move you back to your old plan. I think I may have to do so anyway, so that if there is still an issue, the engineering dept does it on the right service plan.
I have re-registered to update our account after finding the System light off from the modem. It's up and running now.
We can go with the $20/12 monthly discount if you can't refund our $199.
Last night after the free download period I kept getting a Web Acceleration Status error that kept me from opening some sites. Is there a way to jump start it or turn it off in the HN7000S modem?