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Data Usage Screen says "No Data Available"

New Member

Data Usage Screen says "No Data Available"

I am no longer able to view my hourly upload or download data history.  All days history screen (current and present) say "No Data Available."  I was able to do this a few days ago, but not today.  I have rebooted my modem, PC and router at least twice and no change.
6 REPLIES 6
Honorary Alumnus

Re: Data Usage Screen says "No Data Available"

Are you able to view remaining data in the modems SCC at 192.168.0.1 ?
Are you able to view your hourly history under the usage tab after logging into your dashboard ?
Alum

Re: Data Usage Screen says "No Data Available"

Hi nextone1,

Thank you for bringing this to our attention. I've sent this up to our engineers and they'll be able to look into this for you. We were also able to reproduce this on our end so I'm sure this will get resolved quickly.

Thanks,
Chris
New Member

Re: Data Usage Screen says "No Data Available"

@Gwalk9000  --  Yes, and no. 

@Chris -- Thanks for escalating this.  As of 10 minutes ago, the problem continues
Alum

Re: Data Usage Screen says "No Data Available"

Hi nextone1,

Our engineers let me know that this is a known issue for people on your gateway and they are working to resolve this. Once I hear more info I'll update you. You patience and cooperation are greatly appreciated. 

Thank you,
Chris
Alum

Re: Data Usage Screen says "No Data Available"

Hi nextone1,

Your usage should be populating normally now. I checked on our end to make sure as well. Please confirm on your end.

Thank you,
Chris
Alum

Re: Data Usage Screen says "No Data Available"

Hi nextone1,

Haven't heard from you for some time. We'll go ahead and mark this closed. 

- Chris