Data loss when modem unplugged from electric

[marianacollins]

We have only had HughesNet a few months and since the beginning have used all data within the first two weeks of the data period whether we are home or not. We spend two weeks or less at home where HughesNet is and the rest of the month traveling in our motorhome. This last time, we left May 13 at 6:00 am and unplugged everything FROM THE WALL (meaning absolutely no electricity going to any of it) as we walked out the door. The new data period began that same day. Guess what? We had used all our data within the first week. Machines unplugged and we’re not even there. Still not there. Tech support has no answers.

[GabeU]

@marianacollins

To determine if there is a data loss issue, there is a modem isolation test that should be run.  This will help to show if data loss is occurring.  The instructions are as follows....

Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue is with Hughesnet or your local network.



1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screen shots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but should be rather negligible. 

If you do not know how to disable the WiFi in the HT2000W modem, please see the section titled "How do I manage my built in WiFi modem?" in this PDF.