Data usage

[ralphmoore]

Since my last monthly data renewal which was in mid June, I noticed my data usage has increased significantly starting the first week into my billing cycle.    I can't seem to find a reason why I am running short on data in a short period of time. I have a desktop and one laptop that uses the internet. We don't download movies., there has not been any changes in my internet use.  I am limited as to what I can do because the everytime I get on and check my usage meter my data allowance drops significantly. Can you check anything on your end that would show why I am using so much data ?  Thanks, Nancy Moore

[maratsade]

Nancy, the first step is to test for data leaks using the instructions here:  https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M5...

Another thing you could do is install the free Glasswire software (https://www.glasswire.com/) on your two devices. The software shows you what's using your data.   Alternatively, you can install a third party router that monitors the usage across your whole network, but these can be expensive. 

ralphmoore wrote:

Since my last monthly data renewal which was in mid June, I noticed my data usage has increased significantly starting the first week into my billing cycle.    I can't seem to find a reason why I am running short on data in a short period of time. I have a desktop and one laptop that uses the internet. We don't download movies., there has not been any changes in my internet use.  I am limited as to what I can do because the everytime I get on and check my usage meter my data allowance drops significantly. Can you check anything on your end that would show why I am using so much data ?  Thanks, Nancy Moore

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[ralphmoore]

I haven't found anything on my end that would be causing this data loss. I am limiting my time on here just to do the essentials cause I am going to run out of data before the end of the month.  Can someone check my account from the last few months and see where my data is going?

[maratsade]

You need to follow the procedure linked to above. The reps here will not check your account to see where your data is going, because it's going to things connected to your network, and you need to do the troubleshooting yourself.  Perhaps you can wait until your data refills and then do the required troubleshooting. Otherwise it's possible you may be unable to move forward and figure out what's going on. 

[GabeU]

@ralphmoore 

I would check to ensure that the WiFi connection to your devices is strong, as a weak WiFi signal in the area of the device being used can cause dropped data packets, necessitating a resend, which will use more data.  You can use the HughesNet Mobile app or a 3rd party signal strength testing app.  With the Android version of the HughesNet mobile app, it's the middle icon when you click on the orange plus sign on the lower right.  Make sure to hold the phone next to the device for which you're testing the signal strength, and make sure the phone is connected to the same WiFi band of the device for which you're testing (2.4GHz or 5GHz).  The 5GHz band has lesser range than the 2.4GHz band, but it's less susceptible to signal interference. 

Also, you can see the currently connected devices, and those that had been connected, but are currently disconnected, on this modem page.  The info shown there is since the last time the modem was plugged in.  This can help when there is a device that may have been forgotten about, but which could still be connected and using data.  

Lastly, if you have a satellite TV receiver connected to HughesNet it's recommended that you disconnect it.  Satellite TV receivers can use a lot of internet data, even when you aren't watching anything on demand, and there is no way to control how much data is used.