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Delay in getting a tech onsite to troubleshoot

New Poster

Delay in getting a tech onsite to troubleshoot

We went through all the steps over the phone, and they say a tech won't be out until 1/16.  It's been down for 2 days, was down for half of December (a tech came out then and fixed something).  We can't keep going weeks at a time with no connectivity, else we'll need to go with a different provider.  Can someone escalate this, or tell me there's nothing they can do so we can go with another option for service?

 

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5 REPLIES 5
Moderator
Moderator

Re: Delay in getting a tech onsite to troubleshoot

Hi ShutterMan,

 

I see it's your first post here, so welcome to the community! Thank you for explaining the situation, I can understand your frustration with not having an appointment sooner. I've pulled up your account and sent over your details to our installation department which oversees dispatches. Let's see if we can expedite or get a different tech out there before the 16th. I'll post back once I have any news to share.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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New Poster

Re: Delay in getting a tech onsite to troubleshoot

Thanks Liz, appreciate the reply.

 

Moderator
Moderator

Re: Delay in getting a tech onsite to troubleshoot

 

You're welcome, ShutterMan!  Installs just messaged me saying they were able to squeeze you in tomorrow and arranged the appointment with you; I'm glad to hear you'll be back online soon!

 

Feel free to drop by the community again if you have any other concerns, we're here to help.

 

 

Thanks,
Liz

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New Poster

Re: Delay in getting a tech onsite to troubleshoot

And true to your reply, they came this morning and have us back online.  Thanks so much for your assistance.

Moderator
Moderator

Re: Delay in getting a tech onsite to troubleshoot

Excellent! Thank you for letting me know, ShutterMan. If you need anything else regarding your HughesNet service, drop by the community, we're here to help. Have a great weekend!

 

 

 

Thanks,
Liz

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