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Disappearing Data

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mlyn49
New Member

Disappearing Data

DatA is being used even when there is nothing turned on!! Laptop and Kindle has been turned off all day, and almost all data has been used. I called about this happening before. No resolution! I'm ready to Cancel.
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GabeU
Distinguished Professor IV

For data disappearance issues, you need to run what's called a modem isolation test.  The following is a diagram explaining what to do...



With regard to #8, you would post the screen shots in this thread.  

You can use the snipping tool built into Windows to take, save and post the screenshots.