Dish fell off the house

[Robp1]

Hello,

We had a freak snow/windstorm event. About 7 inches of fresh now and 45/50mph wind gusts. After months to get a tech up here multiple times to chronically fix the dish position I called our local Hughes installer told him the issues and he helped me reinstall and repoint the dish in less than 45 min. Prior to the repoint and alignment our phone was dropping calls, the internet was hit and miss and equipment was burning out. Our signal prior to the repoint was about 100 we were able to get it up to 119-121. Long story short our internet works, even when our data is depleted it’s still hooking over 1mbps down and up to 3 mbps up (the BEST we have ever had) when I called the tech support to verify that everything was in the green the tech put data on to test and I ran on on my side 18mbps THE FASTEST it has ever been! Our internet was always slow and impossible to do anything with, but our local guy was amazing and we didn’t have to go through the hassle of being put on hold for 3 hours! Now I am concerned this will happen again because the dish has had chronic failures because of where it’s mounted. I pay for the insurance but still can’t figure out why Hughes won’t give me a permanent resolution rather than endless bandaid fixes. Does anyone have any ideas?

[Liz]

OK that's new. Have you tried a another tone? In my past experience it was only the default iMessage tone that hung up VOIP calls. 

Also, are all of your dropped calls a direct result of receiving an iMessage on the iPhone? Just trying to narrow things down because dropped calls unrelated to iMessage is a different issue.

[Liz]

Good morning Rob,

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

[gaines_wright]

    From your post, it sounds like you've found a good tech company   I would call them directly, and not go through Hughes.  

   I'm a big believer in not putting anything up on my roof.  Just a leak waiting to happen IMO, and I also think it may be more vulnerable to wind damage.  I prefer to have the dish on a metal pole in my yard.  Sometime ago a EMT vehicle backed over my dish, and I had to replace my dish, pole, and modem.  The coax had been cut also, and since it had been spliced twice before, I had them replace the whole coax run.  If I remember correctly, the bill was about $350. YMMV.

[maratsade]

From your post, it sounds like you've found a good tech company   I would call them directly, and not go through Hughes. "

This is bad advice, as whoever works on Hughes equipment has to be licensed by Hughes and they're the ones who should dispatch technicians.   

You can do anything you want with your own equipment, but telling others to do the same is irresponsible. 

[gaines_wright]

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@maratsade wrote:

From your post, it sounds like you've found a good tech company   I would call them directly, and not go through Hughes. "

This is bad advice, as whoever works on Hughes equipment has to be licensed by Hughes and they're the ones who should dispatch technicians.   

You can do anything you want with your own equipment, but telling others to do the same is irresponsible. 

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    IMO it's never irresponsible to give people the best advice you have, based on your own experiences.  In reading the OPs post, I assumed the tech was licensed to work on Hughes equipment since he referred to him as  "our local Hughes installer".  Where are all of these unlicensed tech companies, just waiting to prey on the poor unsuspecting Hughes user anyway?  I've never encountered one! 

   Since he obviously liked their work, I advised him to keep using them.  You do NOT have to let any provider choose who works on YOUR equipment,  as long as they are licensed to do so, and they also don't have to be dispatched by ANYONE other than yourself.

  Well, I guess I'm guilty of using a unlicensed tech one time.  I had run over my Hughes coax with a rototiller, and he, being a friend, came over and fixed it for free,  What's Hughes going to do, confiscate my equipment?  It was long out of warranty

  After all the bad experiences  I had with provider dispatched tech companies,  I finally found a good local company that hadn't been chosen by either DirecTV, DishTV, or Hughes to do their original installations. BTW they are licensed to work on about anything,  and do excellent work. Whenever I have a problem, I don't call anyone else but them, and eliminate the middleman.  I've been doing this for years with great results.  Thus my advice.

[GabeU]

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@gaines_wright wrote: 

You do NOT have to let any provider choose who works on YOUR equipment, as long as they are licensed to do so, and they also don't have to be dispatched by ANYONE other than yourself.   

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No, you don't, but when it comes to the subscriber agreement, any applicable warranties and any costs involved, it's advisable that any HughesNet customer contact HughesNet directly.  If HughesNet wants to assign one's preferred local dealer, whether for a specific job or on a permanent basis, so be it.   

Just because an outfit is a local, authorized HughesNet dealer doesn't mean they are the proper ones to be dealing with a subscriber's issue(s) or working on their equipment, and for a myriad of reasons, three of which are mentioned above.

Regardless of YOUR experience, when it comes to service issues, whether it be a bad connection or a dish falling off of a house, telling people to avoid contacting HughesNet directly and instead find a local dealer is bad advice.  The only safe blanket advice is to contact HughesNet directly and let them determine what needs to be done and who should do it, even if that is one's local dealer.     

[Robp1]

Gabe if you work for Hughes you can look back at the nightmares I’ve been through with Hughes service. I’m not telling anyone to go through a local retailer and installer I was sharing my experience with performance based results form a local rep, because of the main Corps lack of service and repair. The service was at one point so horrible 12/2018 that Hughes even agreed to let me out of our ETF. We came to an agreement they sent out another tech to reinstall the dish and it worked okay until we had another storm! The service tech at that time should have pole mounted my system but would not do it because he said and I quote. “there worse.”

[GabeU]

@Robp1 

I'm not a HughesNet employee.  I'm just a subscriber, like you.  I am somewhat aware of your issues, though, from your posting history going back through Sept 2018.  

With that said, I know you were just sharing your experience and not giving any advice about who to contact to get help with an issue.  My reply concerning that was to gaines_wright, not you.  

And I agree that the installation tech should have pole mounted your dish in the first place.  I've had mine on the same pole for nearly 15 years, though with a couple of different dishes due to upgrading my service during that time.  A proper pole installation and mount will last a very long time.

[gaines_wright]

@GabeU wrote:

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@gaines_wright wrote: 

You do NOT have to let any provider choose who works on YOUR equipment, as long as they are licensed to do so, and they also don't have to be dispatched by ANYONE other than yourself.   

---

Just because an outfit is a local, authorized HughesNet dealer doesn't mean they are the proper ones to be dealing with a subscriber's issue(s) or working on their equipment, and for a myriad of reasons, three of which are mentioned above.

  As far as I'm concerned, the proper ones to deal with my issues are the ones that show up the same day or at least the day after, and do excellent work at a reasonable price. 

Regardless of YOUR experience, when it comes to service issues, whether it be a bad connection or a dish falling off of a house, telling people to avoid contacting HughesNet directly and instead find a local dealer is bad advice.  The only safe blanket advice is to contact HughesNet directly and let them determine what needs to be done and who should do it, even if that is one's local dealer. 

   Whose experience should I depend on if not MY own or my friends?  The very good tech company that I've used now for Hughes, DishTV, and Mainstreet Broadband,  was actually recommended by a friend who also has Hughes.  As soon as I found out I could contact them directly, and not have to go through another layer of bureaucracy,  I've been doing it that way ever since.

   Bad advice?  I certainly haven't found it to be so.

  BTW how are your FB issues doing?  I haven't seen a new post on that thread since back in August.  Maybe you should hire a good tech company, not chosen by Hughes, to take a look at your system.

     Sorry, I just couldn't resist!  :<)>

[GabeU]

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@gaines_wright wrote:

 Bad advice?  I certainly haven't found it to be so. 

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Yes, bad advice, and for the reasons given by both longtime members and HughesNet reps, regardless of your experience concerning such.