Speeds vary depending on many things, including traffic on the network and internet traffic in general, websites you visit and what they have on them (media eats up data and slows down downloads), and more.
During times of high congestion, speeds are reduced (sometimes by a lot) by so many people using the network. Speeds tend to be fine in the early morning, and during the day, as more and more people hop on, they get worse.
I'm not happy with Hughes. Yes, they are slow and you can forget about using your fax machine. The only time you can get a decent download is during the wee hours of the morning. If you are streaming, you are SOL on that. You will get constant buffering. I wish I had not signed on with this company.
I understand why it slows down based on what sites I might visit and others competing for the bandwidth. However during daylight hours I am consistently only getting 1/20 to 1/50th of the advertised speed which means waiting for simple webpages to load. This almost seems like advertisement or over sales. If I was getting 1/3 to 1/2 with an occasional 1/4 the download speed I would find it acceptable. I formally used viasat however with their newer technology the newer satellite is positioned where I can not get clearance due to a hill. My download speeds normally ran 50 to 120% of the advertised. Are other longer term Hughesnet customers happy with their internet performance?
The only time you can get a decent download is during the wee hours of the morning. If you are streaming, you are SOL on that. You will get constant buffering.
Only to refute the blanket statements, many subscribers do not have problems with downloads or streaming.
There may have been fewer customers on your other service, as satellite is satellite and the two services are similar.
Please keep in mind this is a tech support site dedicated so solving tech or account issues. It is not social media. If you would like to poll users, you may want to try social media. If you would like to troubleshoot your speed issues, then please use your thread to do so.
Yes, your slow speeds are a technical issue -- however, it's very likely that the slow speeds you are experiencing coincide with several things, such as internet traffic, prime time traffic on your beam, local congestion, the number of devices connected to your wifi, the number of users on your wifi, and so many more.
The techs can check whether the equipment is working as it should -- did they do that when you talked to them on the phone?
You can also see if your equipment is working by going to the system control center (http://192.168.0.1/#!/home/status) and checking that you see all green checkmarks, and that the number next to State Code is 0.0.0. If that's the case, then your equipment is working as it should, and the issues you are experiencing likely come from congestion, traffic, devices, software, hardware, and others.
The system control center can give you a lot of information about what may be going on -- for example, let's say a family of 4 all have their devices connected, and they're all streaming. The data coming into the house would be split 4 ways and would slow everyone down. Let's say other people who also have the service in the area are also on at the same time, around dinner time, for example .This will also split the data that goes to the whole group and slow everyone down. Can this be solved? Not really. It can be managed, but it does require some sacrifices, such as not streaming so much, for example.
"Do you still think it might be my in house network that is causing the problem and if so could you explain why?"
I think you may be encountering beam and internet congestion. You will need to troubleshoot with one of the HughesNet reps here to figure out the cause, but it's likely it's internet and beam congestion, given that your speeds are reduced at certain times of the day, but are fine at others. Hopefully a rep will reply to you.
Welcome to the Community! I see this is your first set of posts. I was unable to find an account attached to your community profile, so please send me your account number or a phone number attached to your account at this link, and we can take a deeper dive into this!
I responded to the link you sent on Thursday on Friday. I also sent another private message this morning(Monday). I had hope to hear from you today. I'm not certain when you work but I was assuming I sent the mesage too late on Friday to hear from you until the work week.
Apologies, I was out of office on Monday due to illness. I was looking into your account, and see you have begun the process of cancellation. Are there any questions you may have for me in regards to the cancellation or your services?
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