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Download Interruptions

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New Member

Download Interruptions

I am having continued download interruptions when I attempt to update apps from Adobe's Creative Cloud. I have made at least 6 attempts to update Adobe Bridge CC (2105). The download will begin and then, at some random point, just stop. Tonight I've burned through 1 GB of download allowance and still don't have the program updated. Am attaching a screenshot of the error message. Very frustrating. My DSS is


Please advise.
15 REPLIES 15
Moderator

Re: Download Interruptions

Hello Stan

I've removed your SAN for your privacy but I will use it to look at your account and run diagnostics. I would like to do some research on this and see what could be causing it, but I need to know a few things first:

1. Have you ever updated this particular app (Bridge) successfully?
2. Do all other apps fail? If not, are there some particular ones that do or do not update?
3. What version OSX?
4. Anything else that stopped working about the same time if you've noticed?
5. Have you tried downloading via another device?
6. What kind of device is this? Laptop / Self Contained Mac ?

This info would be helpful in getting started.

Thanks
Amanda
Assistant Professor

Re: Download Interruptions

Amanda, can you edit out his SAN?
Moderator

Re: Download Interruptions

Weird, thought I did. I guess it didn't save. Thanks for heads up Smiley Happy
New Member

Re: Download Interruptions

Sorry about the DSS.
New Member

Re: Download Interruptions

Hi Amanda,

Thanks for your response. I'll answer your questions as best as I can.

1. Updated Bridge successfully? Yes, I have been able to update Bridge successfully. But I have had an extraordinary amount of "Download Failure" problems with the apps within Adobe's Creative Cloud.

2. Do other apps fail? Yes. I had difficulty with the Adobe Flash Player update last night (this was separate from the Adobe Creative Cloud). I waited about an hour and tried again. After a total of five attempts the Flash Player successfully downloaded and installed. I also had difficulty with Adobe Camera Raw (this is one of the apps within the Adobe Creative Cloud). It took about four attempts. But it finally downloaded and installed successfully.

3. OS X version? OS X 10.11.6

4. Any other problems? No other downloads seemed to be working okay.

5. Other device? I just returned from a vacation. I had my laptop with me (MacBook Pro with same OS as desktop at home) and the Adobe Creative Cloud update downloaded (very quickly!) and installed great on the hotel's WiFi system.

6. What device is this? A Mac Pro (early 2013).

Over the past year I have had an extraordinary amount of difficulty with downloads from the Adobe Creative Cloud for individual apps in the Creative Cloud. I thought the problem must be the Adobe software as other downloads (non-Adobe) seemed to generally work okay. But this last week I was able to update everything from the Adobe Creative Cloud on my laptop just fine through a hotel WiFi system. Then when I returned home the download difficulty just reappeared when I tried the same downloads on my desktop. That implies that the difficulty is the Hughes satellite system.

Thanks very much for your assistance.

Stan
Moderator

Re: Download Interruptions

Hi Stan,

Thank you for the reply and the information. It is very helpful. When did you notice you started having issues? 

I ran some quick diagnostics on your system to see if it was in good health as far as the HughesNet equipment. Signal is great and everything seems to be functioning correctly. I do see there are about 7 devices connected to the network, is this common?  

Thanks
Amanda
New Member

Re: Download Interruptions

Hi Amanda,

My Hughes HN9000 modem is connected to my Apple AirPort Extreme Base Set via Ethernet. My Mac Pro and a DROBO 5N NAS storage device are connected to the base set via Ethernet. I have two Epson printers, a MacBook Pro laptop, an iPad, and an iPhone wirelessly connected to this network. This is my most common configuration and the one I have been using for some years.

I started having download issues with the Adobe Creative Cloud apps when CC(2015) was introduced about a year ago. Repeated attempts to get tech support from Adobe were unsuccessful. I then started getting Adobe app updates from a third party where most of the updates successfully downloaded and installed. But now with Adobe's release of CC(2015.5) users can no longer get the third party sourced updates. You must get them from Adobe via the Adobe Creative Cloud desktop application.

Recently I have been traveling and have had no trouble getting the updates from Adobe when I have been on a WiFi network while staying with a relative and while visiting a hotel with WiFi. It is when I returned home that the Adobe CC app updates started giving me trouble - again - while connected with the Hughes system.

I do have the OpenDNS servers specified in my Network System Preferences (208.67.222.222 and 208.67.220.220).

Thanks,

Stan
Distinguished Professor IV

Re: Download Interruptions

Stan,

Have you tried downloading the program when connected directly to the modem, sans router?  Or, even with it being the only thing going through your router at that particular time?

I don't remember when, but I remember seeing something someone wrote about having a large number of devices connected and it was causing problems.  It may have just been their particular setup.  I don't remember the specifics. 

It might be worth a try to be connected directly, for this particular download, at least. 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
New Member

Re: Download Interruptions

Hi GabeU,

Thanks for the suggestion. I'll give that a try when I have time to do all the fiddling.

Stan