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Download Speed Problem

jimsearle
Sophomore

Download Speed Problem

I had posted on another thread

https://community.hughesnet.com/t5/Tech-Support/Speeds-below-500-kbs-last-night/m-p/78322#M55844

but now my problem is different.  Last night the speed was horrible, then it was ok this morning, now at 10am PDT it's horrible again.

 

I just started testmy.net today with 2 results so far < 3Mbps

http://testmy.net/quickstats/JimBoCA

 

 

59 REPLIES 59
jimsearle
Sophomore

Re: Download Speed Problem

Also, my neighbor whose equipment was installed a couple weeks before me, just over a month ago, is reporting the same problems.

 

Liz
Moderator
Moderator

Re: Download Speed Problem

Hi Jim,

 

Welcome to the community and thanks for starting your own thread so we can start working to address your concerns. I pulled up your account and I see you're currently subject to our Fair Access Policy. What this means is you've exceeded your 20 GB monthly data allowance and your speeds have been reduced, but you should still be able to do general browsing and standard quality video streaming despite not seeing the normal 25+ Mbps speeds.

 

Once your monthly data allowance resets, you'll reach those 25+ Mbps speeds again. If you visit your System Control Center by entering 192.168.0.1 in your internet browser, you'll see that your Anytime Bytes are at 0 and that your monthly data will reset in 20 days.

 

If you run out of data before your monthly reset, you do have the option to purchase a data token to restore speeds immediately. Since you're new, I'll send you a few tokens to get you back up to speed.

 

Keep in mind there are countless factors that can use your data:


- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

 

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

 

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook: https://community.hughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87

 

-DirecTV On Demand or the Dish Hopper can use A LOT of data, you may want to disconnect it when not in use.

 

- more data sources can be found here, as posted by a fellow community member: https://community.hughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

Our community has long time HughesNet subscribers like yourself who can give guidance on better managing your data so you don't run out before the next reset, feel free to ask for tips.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

jimsearle
Sophomore

Re: Download Speed Problem

Liz,

 

Thanks for the reply, yes I did run out of data today, but not last night, and others in my neighborhood complained about horrible speeds last night.  Part of the reason I ran out of data was speed tests.

 

Can you explain why the last 3 nights the speed was bad?  I don't want to keep running speed tests and use up all my data again.

 

 

lake_woman
Senior

Re: Download Speed Problem

I am having the same problem. Yesterday afternoon and today within the last hour. Cannot do streaming for more than a few minutes.

 

Results of speed testing are all over the place. Testmy shows that others are having the same problem.

 

Will this be a daily thing in the afternoons?

Liz
Moderator
Moderator

Re: Download Speed Problem

Hi Jim,

 

Thank you for the additional info. I did some digging and I don't see any reports indicating any service degradation or outages which would have affected your area. If you notice slower than normal speeds again tonight, please connect your computer directly to the HughesNet modem and run just 3 tests spaced 5 minutes apart so we have that on your testmy.net results page. Please use the 25 MB test file. The free tokens I sent you can cover the data needed for those speed tests.

 

Your diagnostics indicate that your HughesNet equipment is functional so we can rule that out as a cause.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

jimsearle
Sophomore

Re: Download Speed Problem

Thanks Liz, I will try it tonight if I see the same issues.

 

Liz
Moderator
Moderator

Re: Download Speed Problem

Great. If the slow speeds persist, I can escalate to the engineers here. Thank you!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

BirdDog
Assistant Professor

Re: Download Speed Problem

Also the kiddies are getting out of school for the summer so the usual slowdown can be expected. My speed in the evening has taken the usual hit this time of year. It is up and down greatly.

BirdDog
Assistant Professor

Re: Download Speed Problem

Latest test on Gen 4:

 

http://testmy.net/db/rKW6Y5TOj