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Dropping Internet Connections

scallis
New Poster

Dropping Internet Connections

My internet connection has been dropping every 3 to 4 hours.  it then takes 30 minutes to re-establish the connection.  Refreshing the server only helps temporarily.  Wi-fi remains connected throughout.

 

Any ideas?

4 REPLIES 4
C0RR0SIVE
Associate Professor

Re: Dropping Internet Connections

Scallis,

Can you tell us what Hughesnet modem you have, as well as what service level you have?

What do you mean when you say, "refresh the server"?

scallis
New Poster

Re: Dropping Internet Connections

HT1100

GEN 4 ULTRA

From the System Control Center, I select Restart Terminal.

C0RR0SIVE
Associate Professor

Re: Dropping Internet Connections

Liz
Moderator
Moderator

Re: Dropping Internet Connections

Hi scallis,

 

Welcome to the community and thank you for posting. I pulled up your account to check what beam you're on, and sure enough, you are on one of the affected beams- this may be why you're seeing intermittent connectivity. As I've just updated some other customers with the same experience, a fix was rolled out this morning.

 

Please monitor your system performance and let me know if you notice any significant improvement.

 

Thanks for the heads up, @C0RR0SIVE!

 

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