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E-mail Problem

Moderator
Moderator

Re: E-mail Problem

Thank you for the updates, I'll pass these along too!

 

Thanks,
Liz

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Moderator
Moderator

Re: E-mail Problem

Hi,

 

The email admins who are investigating need additional info from those affected. Please privately message me the recipient's email address and the address from which you sent your test email.

 

  Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

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Freshman

Re: E-mail Problem

Liz,

Send me your e-mail address to my HughesNet e-mail address and I will send you the information.

Dave

Moderator
Moderator

Re: E-mail Problem

Hi Dave,

 

We use the private messaging system for any personal content; you can access it by clicking the envelope icon in the top right corner of the community page. However, I've already received enough information from the others with the same issue and have sent it to the email admins, so no need to send me email addresses. I'm waiting on the admins for any news I can share. I'll keep you posted.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Moderator
Moderator

Re: E-mail Problem

Ah! I should have waited a few minutes... I just got an update from our e-mail admins: The issue is on Google's end-- they are aware of inbound issues to their servers and are working to fix them.

 

 

Thanks,
Liz

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Freshman

Re: E-mail Problem

I have been having the exact same issue for the past 2 weeks. Hughes.net emails are NOT getting delivered to Gmail accounts. Sometimes it takes hours or days for Gmail to receive the email, and sometimes I get a bounce-back email days later. It is random. I can receive gmail emails to my Hughes.net email with no problem. If I send a gmail to gmail, it is working perfectly. If I send aol email to gmail, it is working perfectly. Hughes.net emails seem to going into some sort of ‘holding bin’?? I use my Hughes.net email for work. Please advise. 

Professor

Re: E-mail Problem

Liz wrote:  "The issue is on Google's end-- they are aware of inbound issues to their servers and are working to fix them."

 


@SanLan wrote:

I have been having the exact same issue for the past 2 weeks. Hughes.net emails are NOT getting delivered to Gmail accounts. Sometimes it takes hours or days for Gmail to receive the email, and sometimes I get a bounce-back email days later. It is random. I can receive gmail emails to my Hughes.net email with no problem. If I send a gmail to gmail, it is working perfectly. If I send aol email to gmail, it is working perfectly. Hughes.net emails seem to going into some sort of ‘holding bin’?? I use my Hughes.net email for work. Please advise. 




Freshman

Re: E-mail Problem

Thanks for the information. I'll pass that along to my clients with gmail so they are aware. 

Spectator

Re: E-mail Problem

Same problem here.  I get a bounce back (a few days later) with the error: 554 5.4.7 [internal] exceeded max time without delivery. It is happening to when I send from my hughes.net account to a gmail account. I can send from my gmail account to another gmail account without any issues.     Please fix this!

Distinguished Professor IV

Re: E-mail Problem


@dwjeep wrote:

Same problem here.  I get a bounce back (a few days later) with the error: 554 5.4.7 [internal] exceeded max time without delivery. It is happening to when I send from my hughes.net account to a gmail account. I can send from my gmail account to another gmail account without any issues.     Please fix this!


As Liz stated, Gmail Google, which is where the problem lies, is working on the issue.  


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