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Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

New Member

Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

I got my service beginning of 9/15 I believe. I created the account in my name Rachel Fausett and set up billing in my husbands credit card. I was not told that this was going to be an auto pay every month... I thought I was going to make a one time payment. I have a few issues with everything... I'm going to break them down to address each one individually.
1) the account was only in MY name and I used a card under my husbands name to pay. I wasn't informed that this was going to be saved and auto drafted every month.
2) I was the primary and ONLY account holder and you ran an inquiry on my husbands credit for the equipment. That was not authorized by my husband or me.
3) Internet didn't work and I trouble shooter a few times ... I couldn't even get my assignments for school done without Hotspotting my phone which led to my reason for cancellation
4) the early termination fees were sent to a collection agency in my husbands name when he isn't even on the account!!!!
5) it wasn't until I cancelled that I was told that if I wasn't happy with service the first 30 days was a trial and I should've cancelled then. Nobody told me this or I would have and now I have to pay a BULL fee because nobody could tell me that
6) the false advertisement needs to be worked on because it's not unlimited. It's not high speed. And you rope people into a 2 year contract and make money off of the early termination fees.
7) you had no right to withdraw every month or post on my husbands credit or send a debt in his name. Because no one told us about it. Please listen to our past calls.
20 REPLIES 20
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

This reply was created from a merged topic originally titled Early Termination Fee.. 2 year contract... unauthorized access to billing and per....

I got my service beginning of 9/15 I believe. I created the account in my name Rachel Fausett and set up billing in my husbands credit card. I was not told that this was going to be an auto pay every month... I thought I was going to make a one time payment. I have a few issues with everything... I'm going to break them down to address each one individually.
1) the account was only in MY name and I used a card under my husbands name to pay. I wasn't informed that this was going to be saved and auto drafted every month.
2) I was the primary and ONLY account holder and you ran an inquiry on my husbands credit for the equipment. That was not authorized by my husband or me.
3) Internet didn't work and I trouble shooter a few times ... I couldn't even get my assignments for school done without Hotspotting my phone which led to my reason for cancellation
4) the early termination fees were sent to a collection agency in my husbands name when he isn't even on the account!!!!
5) it wasn't until I cancelled that I was told that if I wasn't happy with service the first 30 days was a trial and I should've cancelled then. Nobody told me this or I would have and now I have to pay a BULL fee because nobody could tell me that
6) the false advertisement needs to be worked on because it's not unlimited. It's not high speed. And you rope people into a 2 year contract and make money off of the early termination fees.
7) you had no right to withdraw every month or post on my husbands credit or send a debt in his name. Because no one told us about it. Please listen to our past calls.
Moderator

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Hi Rachel Sue,

We're very sorry about this whole experience and would love to help you get all of this fixed right away. The first thing we need to do to begin addressing the concerns you have is to locate your account. We can do that by using a recent case number or the serial number from your modem if you still have it in your possession. If your sales call from last year is still available, you can count on the fact that we will have it pulled and reviewed. Once you can provide us the information requested, then I can get started.

Thanks,
Amanda
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Rachel, I disputed all ETFS and won. Once my Crédit card company read hughesnet's online reviews, They TRIED to charge me inflated ETFs but had to return the funds. Was told this will work on collection agencies. Although, they haven't attempted that.
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

I will look when I get home.. if it helps my zip code is 72045..
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

My zip code is 72045 if that helps. I am not home at the moment
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

We had to call the company and get them to block payment from hughes net because they wouldn't delete my card info unless I replaced it with a different card. How crappy is that?????
Moderator

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

That did help - thank you! I am currently listening to your sales call.

Thanks,
Amanda
Moderator

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Hi Rachel,

I was able to listen to your sales call and did find a few things. Our sales rep did discuss with you about the data allowances (therefore making it known the service is not unlimited), 2-8AM bonus times which we re-confirmed after you asked about it and confirmed the 2 year commitment is valid on all plans on our service. I am concerned that the rep did not confirm with your husband that you had permission to use his card when making the payment. This is not right and we will be addressing this with the agent's supervisor immediately. 

Since the card was in your husband's name, he is technically the one paying the bill and will be the one receiving any billing issues related to the account via mail. We have switched the billing to invoice only, removed his card and placed your name on the billing information. Any further billing correspondences should be in your name now. Please visit http://legal.hughes.com for more information about agreements to auto-drafting and automatic payments.

Thanks,
Amanda
Highlighted
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Sorry just saw your reply. I am still wondering why Hughes Net ran a credit inquiry on my husband. If he's not on the account then how did they get his SS# to run it. If you listened to the sales call then you know that I didn't give that info so do I need to sue for hughes net illegally running an inquiry??
And I am still wondering also why I wasn't informed of the 30 day trial so I could opt out before the 30 days was up. Aren't you supposed to inform people of that BEFORE the 30 days is up?