Email still down

[Jimjumper]

Anybody heard when the email system might be back up? It's been since Monday for me.

[GabeU]

@Jimjumper 

What's the issue you're experiencing with your email?  Are you not able to sign into it, or do you try and it doesn't work?  

As far as I know, there's no known email issue.

[MarkJFine]

Email's fine. No problems getting it through Outlook, nor via web mail.

Try clearing your cookies and history. If that doesn't work, try rebooting your modem.

Finally, if that doesn't work, there's likely a browser or email setting that's no longer working for you.

[Jimjumper]

I contacted tech support on Monday when I couldn't get mail at myhughes. They told me that the system had gone down during an update and that it affected all Hughes email users. They told me that it would take 3-5 days to repair. Hughes didn't lie to me again did they!?

[Jimjumper]

Just went to mail.hughes.net. Got the following error "HTTP Error 403 Problem accessing /service/extension/saml2acs. Reason: The account cannot be accessed at this time.

Am I being BS'd or is this a problem they can't fix and they want me to go away?

[MarkJFine]

Might be something specific to a group of users that you're a part of.

There was a problem with their authentication on Sunday, but I thought that was pretty much fixed by Sunday evening.

[Damian]

Hello @Jimjumper

Thank you for reaching out to us. Currently, there is a partial outage impacting some customer's ability to access the HughesNet email account. Some users are able to login to the Customer Management center; however, when attempting to access their email they receive the 403 error. Engineering has identified the issue and is currently in the process of resolving this for everyone. We will most likely have this resolved within the week. I apologize for the inconvenience and I assure you we are working hard to recover this.    

-Damian      

[Jimjumper]

After a long chat, the synopsis is: no one knows specifically who is affected. No one knows what the problem is but it has something to do with ongoing maintenance. No one knows when it will be completed. No one is able to post any update information on the website or request that that be done. Supervisors only receive advisories from Engineering so they have no information either. 

I also discovered that my account information is missing, which is worrisome. But they got my billing and payment information spot on! I think I will have to switch to Wild Blue when this is straightened out. 

[Jimjumper]

Thanks, I'll pass that on to my Office Manager.

[Jimjumper]

Day 4. Still no notifications. No resolution. And no email!