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Extremely slow download speeds

ml520
Junior

Extremely slow download speeds

Hi, I upgraded to Hughes "Gen 5" earlier this year and performance was decent for a short time. More recently (past few months probably), download speeds have gotten ridculously slow. The past few nights I performed a speed test from the Hughes site and barely topped 100kbps. Upload speeds have been more consistent ... and generally faster that the downloads, actually. But the service is essentially unusable in the evenings. Even the email client I still use times out for lack of response. I seldom had an issue with the previous (Gen 4, I assume?) service, which I had for a number of years. Prior to that I was a Starband customer for a long time, and even THEIR service ten years ago (which wasn't exceptional by any means) was better that what I'm experiencing with this Gen 5. Does anyone have information on what's going on? I see other users posting similar experiences and am wondering if this is something that Hughes is aware of and working on a solution for? I put a message into tech support this morning and so have not yet heard from them.

 

 

20 REPLIES 20
C0RR0SIVE
Associate Professor

Re: Extremely slow download speeds

@ml520

 

Are you on Beam ID 68?  If so, there is a known issue that Hughes is trying to resolve on that beam.  To see what your Beam ID is, go to http://192.168.0.1 in your browser, and click on System Information.

ml520
Junior

Re: Extremely slow download speeds

Beam ID is 39

C0RR0SIVE
Associate Professor

Re: Extremely slow download speeds

When you run your speedtests, are you connected by wifi, or with a network cable to your HT2000w?
Are there any third party routers between you and your HT2000w?
Do you still have data remaining on your allowance?

ml520
Junior

Re: Extremely slow download speeds

I am connected by WiFi, but I see that the recommendation is to connect directly through a LAN can, which I'll do tonight when I run another set of tests. I am getting much better speed at other times of the day, though. For example, I just ran a test with the result of 20.66Mbps DL and 2.32Mbps UL -- totally acceptable to me. But the past couple of nights, around 8-9pm local, I got 105kbsp, 126kbps, and 174kbps DL speeds. Uploads were between 1.3 and 1.9Mbps. 

 

No third party routers. I'm using only the HT2000W modem.

 

Plenty of data left -- almost 23GB.

ml520
Junior

Re: Extremely slow download speeds

I just tried the speed test with a LAN cable attached & WiFi disabled: 15.37Mbps DL and 2.37Mbps UL. I'll try the test again tonight when things typically grind to a halt. I won't be holding my breath, though!

ml520
Junior

Re: Extremely slow download speeds

Speed test tonight, 7:53pm, with LAN cable connected directly to modem & WiFi disabled: 250kbps DL, 2.09Mbps UL.

C0RR0SIVE
Associate Professor

Re: Extremely slow download speeds

Curious, when looking at System Information, are you on Echostar-17?  Or are you on Echostar-19?

Regardless of which, you might want to run a small set of tests below during the hours your service is worst, and a small set during the best hours that browsing occurs, and give us your results URL.  Once you do that, I am sure one of the moderators here will forward your results to engineering.


Create a testmy.net account and perform 3-5 tests in batches during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

I know you have been running the Hughesnet test, but it would be nice to have third party results as well to present your issue to engineering.

ml520
Junior

Re: Extremely slow download speeds

System information says Echostar 19.

 

I just set up a testmy.net account, will perform some tests throughout the day, and will post the results.

 

Thanks for your help!

ml520
Junior

Re: Extremely slow download speeds

Here's the link to the test results: http://testmy.net/quickstats/ml520

 

Unfortunately there's a period later in the afternoon when I'm usually not around to do the test. I could possibly do a fuller sample on the weekend, if that would be helpful to see. As you can see, though, by the 8:50pm entry, speed has significantly slowed down. When I check with the test on the Hughes site, it has normally shown just over 100kbps, so the testmy.net reading is a little higher. Still well below 1Mbps, though. This is pretty much every night as far as I can tell. Daytime speeds are actually quite fast for the most part.