What is going on here? For months, the quality of service has gone downhill. After about 2 pm on weekdays until about 10:30 pm, the service is so slow that it mostly times out - I can't even open an email most nights. But now - the service goes out and stays out for hours at all times of the day and night. I live in Alabama, 5 miles from the Florida border - and I was told my gateway is in South Dakota. That probably explains it - but if anyone has any other thoughts about improving this situation, I'd love to hear it.