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Extremely slow or NO connections

New Member

Extremely slow or NO connections

What is going on here?  For months, the quality of service has gone downhill.  After about 2 pm on weekdays until about 10:30 pm, the service is so slow that it mostly times out - I can't even open an email most nights.  But now - the service goes out and stays out for hours at all times of the day and night.  I live in Alabama, 5 miles from the Florida border - and I was told my gateway is in South Dakota.  That probably explains it - but if anyone has any other thoughts about improving this situation, I'd love to hear it.

1 REPLY 1
Distinguished Professor IV

Re: Extremely slow or NO connections

What modem do you have?  Is it a daily refill plan or are you on Gen4?  

 

Your distance from the gateway has no bearing on system performance.  


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