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Extremely slow speeds at night

Sophomore

Extremely slow speeds at night

I was asked by Chris (Company Rep) to open a post with details after I replied to another thread with the same problem. I have been experiencing extremely slow speeds at night since around the first of November which was also my 1 year anniversary with HughesNet. I do not believe it is a hardware problem because I get fast to acceptable speeds at other times. You will see from my data below that the speed drops to an extremely low level at times. I captured this data using Speedtest. I don't have much data for the month of November because I assumed that it was related to additional activity during the election cycle. Here are my results:
Date - Time - Download (Mbps) - Upload (Mbps)
9/30 7:35 PM 11.09 2.20
10/30 8:00 PM 6.94 1.29
10/31 8:02 PM 0.14 0.56
10/31 8:15 PM 5.04 1.61
11/7 8:46 AM 6.72 0.79
11/7 8:09 PM 0.39 0.94
11/9 9:18 AM 6.69 0.80
11/9 8:33 PM 1.88 1.32
11/30 6:24 PM 7.98 0.95
11/30 8:37 PM 0.76 0.59
12/1 8:49 PM 0.97 3.31
12/2 9:03 AM 5.22 0.70
12/2 8:01 PM 1.47 8.89
12/3 7:39 PM 0.17 0.40
12/3 8:23 PM 0.40 1.14
12/3 8:25 PM 0.35 0.38
12/3 9:11 PM 0.58 0.56
12/4 6:09 AM 19.68 2.87
12/4 12:21 PM 17.99 1.63
12/4 1:45 PM 12.94 1.77
12/4 1:53 PM 3.84 1.12
12/4 2:26 PM 1.18 1.13
12/4 7:59 PM 0.25 1.06
12/5 5:48 AM 5.25 3.69
12/5 9:05 PM 0.32 7.69
12/6 5:54 AM 22.82 2.22
All times are Central Standard Time in Mississippi
74 REPLIES 74
Alum

Re: Extremely slow speeds at night

Hello richknow,

Thanks for posting. You said you captured those tests using www.speedtest.net? We can use those results, however the one of the only speed test sites correctly configured for a satellite connection is at www.testmy.net. This is also what we'll need when escalating to our engineers to make changes to your site directly. What they ask is for are download tests using a manual size of 12 MB and 2 MB for upload. Preferably like you've already done, throughout each day and not just during a specific time.

So if you don't mind heading there and running some more for us that would be great. Then we can continue from there.

Thanks,
Chris
Sophomore

Re: Extremely slow speeds at night

Chris, I will be glad to get some data using that site to check the speed. I am sure that after a couple of days worth of data we can see if Speedtest results are representative.
Distinguished Professor IV

Re: Extremely slow speeds at night

richknox,

Make sure that when you are running the tests at www.testmy.net you use a single device connected directly to the modem with a LAN cable.  NO ROUTER.  The router needs to be eliminated during the tests to get a baseline performance as the router can affect speeds.  

It's also a good idea to create an account at www.testmy.net and run the tests while signed into that account.  After the tests, you can post your results page URL, which will have all of your test results in a single location that is easily accessible.  

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Extremely slow speeds at night

Chris,
Here are three tests from tonight. As you can see the data is very much like I got from Speedtest.
SPEED CONNECTID PROVIDER TID
Tue Dec 06 2016 @ 11:58:21 pm Dallas, TX iPad Detected US arrow 2 MB 977 Kbps 122 kB/s 61847298801 Hughes Network history 93mZGrTyQ share history
Tue Dec 06 2016 @ 11:57:44 pm Dallas, TX iPad Detected US arrow 12 MB 15.76 Mbps 1.97 MB/s 61847298801 Hughes Network history skDJynCvl share history
Tue Dec 06 2016 @ 8:14:38 pm Dallas, TX iPad Detected US arrow 2 MB 662 Kbps 83 kB/s 61847298801 Hughes Network history d31RhsFTM share history
Tue Dec 06 2016 @ 8:13:12 pm Dallas, TX iPad Detected US arrow 12 MB 305 Kbps 38 kB/s 61847298801 Hughes Network history 8zxqRACbk share history
Tue Dec 06 2016 @ 6:07:01 pm Dallas, TX iPad Detected US arrow 2 MB 829 Kbps 104 kB/s 61847298801 Hughes Network history 0QPCfkh9W share history
Tue Dec 06 2016 @ 6:04:08 pm Dallas, TX iPad Detected US arrow 12 MB 563 Kbps 70 kB/s

Earlier in the night the speed was extremely slow and now it was extremely fast.
Associate Professor

Re: Extremely slow speeds at night

Make sure that when you are running the tests at www.testmy.net you use a single device connected directly to the modem with a LAN cable.  NO ROUTER.  The router needs to be eliminated during the tests to get a baseline performance as the router can affect speeds. 
Alum

Re: Extremely slow speeds at night

Hi richknox,

Do you have a laptop or desktop computer to test with? A Mobile device is not an efficient way to test the true speeds you are receiving.

- Chris
Sophomore

Re: Extremely slow speeds at night

Chris,
Since I was chastised by two of the posters on here to use a direct connection instead of a router I did tonight and there was very little difference between that reading (2nd set of numbers) and the reading from my iPad through WiFi (1st set of values). This shows me that it is not a hardware issue especially since there are times, early morning and late night, when my speed gets to where it should be. I am not a computer expert but I do have 37 years experience working in banking operations dealing with connectivity issues daily. So saying that I do understand when a hardware issue is involved and how to diagnose problems. These results confirm in my mind that it is a problem with the Hughes system of some type and not after the signal gets into my house. Here are the results from tonight:
TIME arrow down arrow up arrow down SIZE SPEED USER PROVIDER TID
Wed Dec 07 2016 @ 7:12:56 pm Dallas, TX iPad Detected US arrow 2 MB 821 Kbps 103 kB/s Rich Knox Hughes Network history xrRAvyUjB share history
Wed Dec 07 2016 @ 7:11:49 pm Dallas, TX iPad Detected US arrow 12 MB 902 Kbps 113 kB/s Rich Knox Hughes Network history i4ZnouU2x share history
Wed Dec 07 2016 @ 7:06:27 pm Dallas, TX Office US arrow 2 MB 686 Kbps 86 kB/s Rich Knox Hughes Network history FgES6DvH2 share history
Wed Dec 07 2016 @ 7:05:25 pm Dallas, TX Office US arrow 12 MB 1.03 Mbps 129 kB/s Rich Knox Hughes Network history 71TLaID3Q share history
Wed Dec 07 2016 @ 7:02:19 pm Dallas, TX US arrow 12 MB 897 Kbps 112 kB/s Hughes Network history uXSKf8k6e share history
Wed Dec 07 2016 @ 5:56:45 am Dallas, TX iPad Detected US arrow 2 MB 980 Kbps 123 kB/s Rich Knox Hughes Network history i3xblmyhW share history
Wed Dec 07 2016 @ 5:55:59 am Dallas, TX iPad Detected US arrow 12 MB 18.7 Mbps 2.34 MB/s Rich Knox Hughes Network history Hc4lyMfRO share history
Wed Dec 07 2016 @ 5:51:47 am Dallas, TX iPad Detected US arrow 2 MB 836 Kbps 105 kB/s Rich Knox Hughes Network history 7Iq3EPRjJ share history
Wed Dec 07 2016 @ 5:50:55 am Dallas, TX iPad Detected US arrow 12 MB 2.76 Mbps 345 kB/s Rich Knox Hughes Network history QKdcOnrBt share history
Tue Dec 06 2016 @ 11:58:21 pm Dallas, TX iPad Detected US arrow 2 MB 977 Kbps 122 kB/s Rich Knox Hughes Network history 93mZGrTyQ share history
Tue Dec 06 2016 @ 11:57:44 pm Dallas, TX iPad Detected US arrow 12 MB 15.76 Mbps 1.97 MB/s Rich Knox Hughes Network history skDJynCvl share history
Tue Dec 06 2016 @ 8:14:38 pm Dallas, TX iPad Detected US arrow 2 MB 662 Kbps 83 kB/s Rich Knox Hughes Network history d31RhsFTM share history
Tue Dec 06 2016 @ 8:13:12 pm Dallas, TX iPad Detected US arrow 12 MB 305 Kbps 38 kB/s Rich Knox Hughes Network history 8zxqRACbk share history
Tue Dec 06 2016 @ 6:07:01 pm Dallas, TX iPad Detected US arrow 2 MB 829 Kbps 104 kB/s Rich Knox Hughes Network history 0QPCfkh9W share history
Tue Dec 06 2016 @ 6:04:08 pm Dallas, TX iPad Detected US arrow 12 MB 563 Kbps 70 kB/s
Honorary Alumnus

Re: Extremely slow speeds at night

Richknox,
One reason that it is requested that the router be removed during baseline testing is due to the routers QoS function.
Depending on what devices are connectec or what processes that may be running at any given moment QoS can and will perform "traffic shaping" that can affect the bandwidth needed for accurate speed testing.
New Member

Re: Extremely slow speeds at night

Sounds like the same ol" same ol" from Hughesnet. Had my service installed 6 weeks ago and I got the EXACT same problem. Called many times, tested many times with testmy. I am a retired ITO, so I know my way around this high tech stuff. Okay Hughesnet guy, do you seriously think using testmy would bring the dnld from 1 MB to anything substantially higher, that is usable. Go somewhere else to sell your wares.