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Extremely slow speeds off and on! New customer

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Sophomore

Extremely slow speeds off and on! New customer

extremely slow speeds off and on. I'm a new customer and the first night of service was terrible, only had 1mbps download speeds. Called tech and went through several tests and he stated definitely a problem and open a case #102740379. Tech stated I would receive a call within 24 hours but never did. Attempted to contact via facebook and no reply as of yet. Page states generally replies within a few hours and its been about 48. Now on a good note all day Saturday it was blazing fast for the most part at around 20mbps up until 9pm and it fell fast back down to anywhere from 1.5-6.0 mbps. Now today is sunday 8am and I couldn't hardly load this page 1mbps. I really dont believe your service is overloaded at this time of day! I havent canceled my old service "centurylink" whos as of now more reliable then your service. Please help!!
18 REPLIES 18
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Assistant Professor

Re: Extremely slow speeds off and on! New customer

Will be tomorrow before an official rep is here to reply.

Satellite speed will fluctuate depending on load and may be worse in some locations especially during nightly peak hours and on weekends.

Honestly, if you have ground cable internet then should not move to satellite. It is for those of us with no viable ground options.
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Sophomore

Re: Extremely slow speeds off and on! New customer

Don't exactly have good ground internet "dsl" 10mbps and works well for one device. You add a couple more devices and it pretty much dies! I told the sales lady at Hughes about my situation prior to purchasing and she assured me HughesNet was defiantly better and that multiple devices running at once wouldnt slow the service down like the dsl I have and would maintain the advertised 10mbps. She also went on to tell me how the FCC ranked HugesNet pretty good for delivering speeds that they advertise, so based on all that I signed up.     
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Honorary Alumnus

Re: Extremely slow speeds off and on! New customer

If you have a 10 Mbps "inlet pipe", be it DSL or satellite and you attempt to "draw" data at a greater rate than 10 Mbps is it not common sense that thing are going to slow?
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Assistant Professor

Re: Extremely slow speeds off and on! New customer

A speed of 10 Mbps is the same whether satellite or ground internet. So, if you did things on DSL that slowed you down at that speed then will be the same situation on satellite. Not meant to insult at all but that seems like common sense.

You start splitting the max speed between multiple devices at the same time then each will get a fraction of the max speed. 

she assured me HughesNet was defiantly better and that multiple devices running at once wouldnt slow the service down
They can review the sales call.
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Moderator

Re: Extremely slow speeds off and on! New customer

Hello Russ

Thank you for your post, you've come to a great place to get help. I was able to locate your account and run diagnostics, but I don't see anything out of the norm. Since making this post have you seen any change in the speeds? If not, are you still running slow all day or just at night? Looking forward to getting this resolved

Thanks
Amanda
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Sophomore

Re: Extremely slow speeds off and on! New customer

Exactly how am I suppose to know how much data I'm pulling at one time with a couple devices running? My daughter is upstairs on YouTube and I'm trying to look up parts online and I have pages that take a long time to load. Now this was with dsl that ranged from 8-9.75mbps. I assumed that my dsl couldn't handle multiple devices and with several complaints in the area with my dsl company I thought I would check into sat internet. I don't know what makes you think I have a lack of common sense? I am by no means a computer genius or I.t. guy. I trusted the sales lady at huesnet that said sat internet wouldn't slow down with multiple devices running like my current dsl does. I get what your saying , can't download 20megs of data on 10meg line and expect quick results but your insults and this post has nothing to do with what I posted on this forum. Btw I posted all this from my dsl because my sat is crawling along at 2mbps at the moment but don't worry it will pick back up about midnight when I'm in bed.
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Associate Professor

Re: Extremely slow speeds off and on! New customer

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Sophomore

Re: Extremely slow speeds off and on! New customer

Hello, after reading several posts over the last few days I see my problem seems to be the same as many others. I think your service is overcrowded during certain times, makes sense but wasent aware that could be a problem upon purchasing. If you can review my sales call I wish you would because it is very misleading .
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Sophomore

Re: Extremely slow speeds off and on! New customer

with all the technology today you would think they would have found a way to accommodate everyone at anytime. What does area have to do with it? I really don't know. I mean as long as nothing is blocking the sat. I would think it would work the same wheather your in California or new York.