For the last few days I have been unable to fully use internet on any device in my house. MOst sites end up timing out when you try and open anything within it. Every once in a while it will work and I can do a couple of clicks before it ends up timing out. Today I bought a new router thinking that would help but still same issue. My Download speeds are >20 but upload is .08, is the slow upload the problem? When I run all the other checks it says everything is working. Echostar XVII, Beam 13, Gateway 6, Outroute ID 16
Sorry no one has answered as of yet. Are you still experiencing this issue?
My apologies for the late response. I've run diagnostics on your system and see that your dish is misaligned. We will need to send a technician to re-point it. This will be at no cost to you. I will create the workorder for the technician and choose the nearest date, but their office will call you to confirm in case you need to reschedule.