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Exttremely slow web page load times

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Sophomore

Exttremely slow web page load times

This is not a latency issue and is not consistent with HN speed tests.

My system: Win7, i7, Firefox, Bitdefender

"Modem" Signal: 111          Web Accel is on.

HN speed test:  Down: 137,  Up: 0.42

 

Web page load times using HN has always been slow for me.    Now it is ridiculous!  For example, the time from click to the time MyHughsnet.com loaded was *TWO MINUTES*.

A power off reset did not help.   In the bottom left browser information display, most time is spent "waiting for XXXX", and some "transfering".

In no way does this reflect the transmission speeds indicated by HN.

What can be done so that my HN connection speed will exceed dial-up?

 

Thanks,

Woody  -  KZ4AK

 

 

72 REPLIES 72
Sophomore

Re: Exttremely slow web page load times

Can't even use my online ham contact log effectively.  "Waits" nearly forever trying to access aws...

Sophomore

Re: Exttremely slow web page load times

Forgot to mention...  PC is connected to HT2000W via Ethernet (wired).

Moderator

Re: Exttremely slow web page load times

Hello Woody,

Thank you for reaching out. I am sorry to hear about the slow speeds you are receiving. I have made some adjustments to the modem in hopes your speeds improve. You should notice a difference in a few hours. Please let me know if this helps.

Thanks,

*Felicia*

Sophomore

Re: Exttremely slow web page load times

Thanks...  If appears to be a bit faster loading presently, but it is off prime time.  Will need more sampling to decide if it helped.

Curious, what changes were made?

Woody

Moderator

Re: Exttremely slow web page load times

Woody,

I have reset your DNS cache which clears IP addresses in the modem, I reset the MBX which resets the web acceleration between the server and the client, I reset the web acceleration in the modem, I did a force reassociation which reassociates the connection to the network, and a force range which replaces the signal to the satellite. 

Thanks,

*Felicia*

Sophomore

Re: Exttremely slow web page load times

Felicia,

Thanks for the info.  While it *may* have helped a little, it still took one minure (start to finish) to load the myhughsnet.com site.   That, along with things like long file download times (for the size) and buffering of relatively low resolution youtube video, still does not reflect what one would expect from the download speed reported by HN speedtest. 

This issue is not completly consistent.  Some times bad, sometimes worse. 

A second question, why is my upload speed only 0.4 to 0.5?

????????????????????

Woody

Moderator

Re: Exttremely slow web page load times

Woody,

I would like to see what kind of speeds you are receiving on your end. If you have not already, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread. Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

 

Most important points to remember during this test:

 

-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)

-use the 25MB size download test file 

-If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart

-post your results URL here, it may look something like this example

 

For a more in-depth guide on running the tests, please visit: Speed Test

 

Thanks,

*Felicia*

Sophomore

Re: Exttremely slow web page load times

Felicia,

 

Below are a number of speed checks I have performed.  All test reports are good.  That is consistant with prior checks.  Web sites might load reasonably fast sometimes, other times, very slowly.  It does not seem to be tied to the reported speeds.  Sometimes web loads are very very slow even when the checks indicate a blazing fast download speed.

--
All download test using 25 MB, Upload 6 MB
----------------------------------------------------------

12 DEC  9:41 PM EST  (13 DEC 02:31 UTC)
Download: 52.2 Mbps
12 DEC  9:57 PM
Upload: 1.4 Mbps
---
13 DEC  09:5 AM EST  (14:53 UTC)
Download:  77.3 Mbps
13 DEC 10:01 AM EST  (15:01 UTC)
Upload:  2.3  Mbps
---
13 DEC  6:27 PM  (23:27 UTC)
Download:  72.4 Mbps
Upload:  2.1 Mbps
--
13 DEC 8:16 PM  (14 DEC 01:16 UTC)
Download:  62.9 Mbps
--
13 DEC 8:19 PM
Time to load myhughesnet.com, this occasion :  30 seconds.   Not great but better....
As I mentioned the web load times vary.  Can't discover a pattern or time.
If always like right now or better, would not be complaining...
Please note that sometimes, even when speed check indicates very fast, the
web loads can be very slow.

Professor

Re: Exttremely slow web page load times

It would be much more helpful if you  posted the link to your results page on Testmy.net, like Felicia instructed. Also, your upload test should be 4 MB.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.