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FREE MODEM UPGRADE

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FREE MODEM UPGRADE

Hello, I just noticed a past email from hughesnet thats offering the free Hughes HT1000 modem upgrade..My current Hughes modem is very slow and unreliable at times. If its still being offered, how and when can I obtain the new modem upgrade?

Thanx, I would greatly appreciate the offer and help!

 

 

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Re: FREE MODEM UPGRADE

Hi bmcdonn86,

 

Welcome to our community! I was able to locate your account and see that you are on the latest Gen4 modem, the HT1100. The HT1000 was a previous, older model. After running a full diagnostic on your HughesNet equipment, I do not see any issues and a remote speed test from our network to your modem shows you are receiving great speeds. 

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If you are experiencing slow speeds, it would be helpful to get an idea of what the range of them is and when they occur. You can provide us this data by using these instructions to perform speed tests:

Create a testmy.net account and perform 3-5 tests in batches during different parts of the day. Then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices should be used)
-use the 25MB size download test file ONLY

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/Amanda4Hughes 


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

 

[credit to @C0RR0SIVE for the step by step instructions, with some modification]

 

Thanks

Amanda