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Friend can't reach HN. In need of assistance

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Friend can't reach HN. In need of assistance

My employer is blind and has no service for his phone at his house so he is unable to call.
His HN isn't working half of the time.
He'd like to have someone come out to assist him with this problem.
His name is Erik Wisdom.
Please email me for address and phone number. He lives near Fairfield, Tx but has an Oakwood, Tx.
Thank you.
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Moderator
Moderator

Re: Friend can't reach HN. In need of assistance

Hi Bturknett,

 

Thanks for reaching out and providing that info. I pulled up his account and ran diagnostics on his HughesNet system; everything looks to be in working order. The only thing of note is the wifi device with the MAC address ending in 28:10 only has a fair connection to the network, so that can affect performance on that device. Other than on that device, is internet performance OK? 

 

When does he usually encounter issues?

 

How long has this been going on? 

 

Looksl like the weather in that area has been cloudy and rainy which can have an affect on performance as well. Please let me know if there's any improvement later this week when the weather clears up.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Friend can't reach HN. In need of assistance

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.