cancel
Showing results for 
Search instead for 
Did you mean: 

Frustrated and Disappointed

Highlighted
New Poster

Frustrated and Disappointed

We had HughesNet installed last fall, and since then, never have had consistent, as-advertised service.  The download speed was most of the time disappointingly slow, and inconsistent. We spend countless hours on the phone with reps who walked us through all the elementary steps of troubleshooting with every phone call.  Our case was escalated to the engineer dept in TX, with no success. We were on the phone every month and though we were granted bonus data along the way as a conciliatory gesture, we have never been satisfied with their service. Some of the reps were rude, some gave false, misleading information, and a few were genuinely helpful and concerned.  We always maintained a calm, non-confrontational demeanor on the phone, knowing it is never the rep who controls the satellites or the service.  Smiley Surprised)  They just have to field all the unfortunate complaints we bring to their attention. Our hat's off to them for trying.

For almost a year, we tried everything we knew to maintain our agreement, but did have to finally pay early termination fees. We wonder if this is fair, since it was HughesNet that failed to deliver on their promised speed and service. We would have kept the contract had the service been as-advertised and contracted. It's like having to pay the mechanic for ruining your car.  So, now we are on to new, better internet providers..... So sorry we can't recommend HughesNet to our friends.

5 REPLIES 5
Professor

Re: Frustrated and Disappointed

It's too bad you didn't come here for help.  Good luck with your new ISP, and I hope they live up to the idealized regard you have for them.

New Poster

Re: Frustrated and Disappointed

what help can you offer as the bandwith appears to be oversold and takes days to get engineering on the phone to confirm my side is operating correctly? What magic help do you offer?

 

Distinguished Professor IV

Re: Frustrated and Disappointed


@jgpg wrote:

what help can you offer as the bandwith appears to be oversold and takes days to get engineering on the phone to confirm my side is operating correctly? What magic help do you offer? 


Rather than making an assumption it might benefit you to start a new topic and ask for help.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
1rt
New Member

Re: Frustrated and Disappointed

Why should they ask for help... a year of on the phone asking should be enough. Rural living has it downside, subpar internet access being one. But there are choices to better that. And true, most of the time, service reps treat you like your stupid.
Distinguished Professor IV

Re: Frustrated and Disappointed

@1rt

 

Please don't come on here and start posting your rants on multiple threads.  This is a support site, not your personal rant site.  

 

Don't be that guy.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit