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GEN4 Is Slow

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Spectator

GEN4 Is Slow

Why, when I run speed test, they are always less than 59% of the highest number ( 12 and 1)?? This is in direct conflect with your adverstised claims, it is not fast.
14 REPLIES 14
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Assistant Professor

Re: GEN4 Is Slow

Run speed tests from where? Post some screen shots of results. Only third party test they accept is Testmy.net 12 MB manual download test and 3 MB manual upload test.

Speed is advertised as "up to" in all ads.
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Distinguished Professor III

Re: GEN4 Is Slow

I ran a test this morning out of curiosity, and got 2.41 Mbps up and 4.2 Mbps down. Not sure if that's good or bad -- as long as the system does what I need it to do and it feels fast-ish to me, I'm OK.  I have the Gen4 15/50 plan, but it's no longer available in my area, so I don't know what the advertised speed is.
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Assistant Professor

Re: GEN4 Is Slow

I still believe things are going on behind the scenes with beams and gateways getting ready for the new satellite, causing some unusual things. An upload speed of 2.41 is pretty high normally. Especially on the weekend.

Here are the plans,what is offered varies by area: (click on pic to enlarge)

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Spectator

Re: GEN4 Is Slow

It just took me 30 minutes to get logged in.  My test are made from my account "speed test" on Hughes Net. 
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Spectator

Re: GEN4 Is Slow

That up to crap is for the birds,  as I said it jus took me 30 minutes to get logged on
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Honorary Alumnus

Re: GEN4 Is Slow

Open the modems SCC at 192.168.0.1

are both the icon at the top of the screen green?

Are you in FAP?


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Assistant Professor

Re: GEN4 Is Slow

dacarrigan, you have started you're own post here. It is where the official rep will reply probably on Monday. We (other customers) can also try to help until then as Gwalk is above.

Really fruitless to post the same thing, or almost the same, in other people's threads. This is where you can expect an answer from an official representative the first part of the week.
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Honorary Alumnus

Re: GEN4 Is Slow

Yup, we have seen rhetoric but nothing factual.

For all we know the OP is in FAP or has a 30.1.1 code going that could be fixed in a few mouse click.


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Distinguished Professor III

Re: GEN4 Is Slow

Here are the plans,what is offered varies by area: (click on pic to enlarge)
I see that for my plan, the advertised speed is up to 10 down and 2 up.  Just tested again, got 17.2 down and 1.3 up.  Excellent!  ETA: that said, I tested the speed at work and it's a lot more, like 32+ down.  But I perceive it as being only a smidgen faster then HN.  It doesn't feel twice as fast .