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Gateway Limited Connectivity

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Gateway Limited Connectivity

Might poor Satellite performance he related to poor Gateway performance? On several occasions the last two days, Gateway Connectivity Test flagged "Limited connectivity to the gateway". I power cycled the Modem/Repeater without any effect on Gateway performance.
Is this a beam issue or was their an IP issue.
If poor performance was caused by the lack of dynamic IP address availability, should I move to a Static IP?
That is an option with my HughesNet Buisness plan?
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3 REPLIES
Distinguished Professor I

Re: Gateway Limited Connectivity

@Noseeum

 

Weather at your gateway can cause issues in the same way as weather at your location.  Whether this is what's happening is hard to say. 

 

You should call 800-347-3272 for Business account support.  The help you can receive here is very limited due to this site being geared for Residential customer support.


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Moderator

Re: Gateway Limited Connectivity

Hello Noseeum, thank you for reaching out to us. You could experience a drop in performance if there is a limited connection to the gateway. Does your dish have a clear line of sight with nothing blocking its view to the sky?

Moderator

Re: Gateway Limited Connectivity

Noseeum, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.