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Gen 5 Disconnecting / Slow

dlc1265
Freshman

Gen 5 Disconnecting / Slow

I have had HughesNet for about 2 weeks at my 2nd home / Cottage.  The first weekend we were up I installed a Nest thermostat and had good luck operating it remotely for the first week, although streaming was hit or miss. The next weekend I changed the SSID and apparantly fried the modem/router.  A Tech replaced my modem, last friday.  Over the last weekend the service was EXTREMELY slow. (Examples from Speedtest on my Samsung Phone, not with a LAN Cable, 2.85Mbps and 4.39Mbps down). We could rarely stream anything from my Roku TV or Apple TV.  Over the past few days my Nest thermostat has been offline.  I reconnected it last night before leaving for the week, but is now disconnected again.  It is a small place (1100 SF)and I am connecting to the 2g side.  Any ideas?  I am not there during the week, I am thinking it is not even worth adding cameras or a weather station.  Thanks.  Could it be that my billing address is NOT my service address?