Gen 5 WiFi issues

[km1101]

I got my gen 5 HT2000W working, and I connected to the WiFi on my smartphone, and it works just fine, but neither of the networks will come up on my laptop. I can connect my laptop via LAN but I would really like to connect to the WiFi. Any tips?

[Liz]

Hi km1101,

I see it's your first post here, so welcome to the community! Thanks for posting, how old is the laptop? I wonder if the age of the network adapter might be a factor in this case. Have you been able to connect that laptop to wifi networks in general lately?

[Liz]

Hi km1101,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.