Yours are way better than mine! I called 2 weeks ago to complain, was on the phone for 1.5 hrs, told "my case would be sent to advanced tech support and you will get an answer within 5 days". Well, guess what......it has been 14 days with no contact and my service has only gotten worse. I am considering filing a complaint with the Better Businesses Bureau. Hughesnet is really bad internet service and worse customer service. When I call back, I am told the wait time is in excess of 15 minutes!
AND.....I have tries to post this 5 times and get an error message every time. Who knows if it will ever post.