I upgraded to Gen 5 four or 5 months ago. The speed was good as compared to Gen 4. Now this system is preforming poorly. Tests ranon testmyspeed at 25 download ranged from 4, 5, 7, 9 . On my control panel I get errors, transmitting errors, slow response times. I need help for me to try and get me back to normal speeds I was getting. How do I post speed tests to this test? Nancy Moore
You can post your testmy speed test results by posting your Results page URL. While signed into testmy.net, click on Results on the upper right. While in the Results page, copy the address in the address bar and paste it in here. It'll look like the following, but with your user name where it indicates such. http://testmy.net/quickstats/yourusername
As for the errors, can you take a snapshot of your hourly diagnostics? You should be able to find them here... http://192.168.0.1/limited.html#!/diagnostics/hourly-history
But, with that said, the reps may not be back until Monday because of the holiday, though I'm not sure if they have Friday off. If you do show red Xs in your diagnostics, or, like you said, you're getting errors, the reps will more than likely need to get involved.
Though your speed results and the obvious issue with your connection (all the red Xs) may very well be enough for the reps, if you do continue to test your download speed please make sure to use the manual 25MB test size when doing so.
Again, though, I don't know if the reps will be in tomorrow or if they have the day off and won't be back in until Monday.
Good morning Nancy,
Thank you for posting and sharing your speed tests and screenshots. According to your latest screenshot of your speed tests, you're getting above plan speeds. Regarding the uplink errors from this weekend, I do see a report from Saturday about a brief outage at your gateway in Missoula, MT which may have caused those uplink errors in that hourly diagnostic page you shared.
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