I see this is your first post here, so welcome to the community! I'm sorry to hear that your expectations aren't being met. I was able to pull up your account using your profile information and I do see the speed tests on your account.
From what I can see you ran these tests at night? During peak hours, due to network traffic in your area, speeds tend to fluctuate. We'll need a more broad test range. Please run a few during the day as well. I'm curious, are you guys using a VPN? Looking forward to your reply.