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Gen5 Still Slow & No Response to Case #108556800

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Gen5 Still Slow & No Response to Case #108556800

Slow before and after outtage of last week. Still waiting on engineer to contact me regarding this issue. What is the usual wait time expected to be? Attached are some recent testmy.net results. These are with direct connection, no wifi turned on at modem. I have more if they should be postedtestmynet010718.JPG