Just upgraded to Gen5 today and was told they are mailing the modem. Didn't really think about it at the time but shouldn't an installer have to come out to repoint the dish/tramsmitter whatever to the newest satellite.?? Currently have Gen4.
The older Gen 4 satellite is now Gen 5 along with the newer one. So, if you stay on the same satellite and beam the only thing you need to switch to Gen 5 service is the new modem.