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Gen5 wifi drops and poor / slow data download

New Poster

Gen5 wifi drops and poor / slow data download

Ever since my Gen5 with HT2000W modem-router was installed (new customer) wifi drops intermittently. Usually during video streaming or large downloads. At the same time the Transmit & Receive indicators stop blinking. Sometimes I have to power cycle the modem-router to restart it. And video streaming and downloads are slow. Video is constantly buffering. All this with only 1 device on the network at a time.

10 REPLIES 10
Assistant Professor

Re: Gen5 wifi drops and poor / slow data download

Is the HT2000w located at the opposite side of the house where you're trying to use it? How far away are they?

Are the network drivers on your computer (or whatever you're using) up to date?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: Gen5 wifi drops and poor / slow data download

I can be in the same room (5ft away) and the problem occurs (looking at the HT2000W). 3 different computers all experience the same problem. Windows 10 and they are up to date. 

Assistant Professor

Re: Gen5 wifi drops and poor / slow data download

If you're using 5GHz, does it does the same on the 2GHz wifi, or vice versa?

Does each make use of the right security method and protocols for your laptops?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: Gen5 wifi drops and poor / slow data download

I have the same problem every day and night and have no idea why.
New Poster

Re: Gen5 wifi drops and poor / slow data download

I'm only using the 2G on my laptop(s). I'm assuming wifi protocols & security are OK, they set by default when connecting. The problem does occur while performing simple tasks like email, facebook, chatting, etc. only during more demanding data throughput. 

New Poster

Re: Gen5 wifi drops and poor / slow data download

TYPO - does Not occur with simple tasks...

Assistant Professor

Re: Gen5 wifi drops and poor / slow data download

try using the 5GHz if you can. If you're able to use 802.11a/n/ac you may be able to take advantage of up to 3 extension channels, making it very fast. You can check what you're using at:

http://192.168.42.1/wireless_main.htm?t=1514666013809.

 

Edit: 802.11... there is no 803.11 and I keep typing that. 😬


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: Gen5 wifi drops and poor / slow data download

I have some sort of Windows issue whereby I cannot see the 5G network. I know its working because my iPhone connects to it. I've tried 3 different machines (1 new) and not seeing the 5G network. I guess the ball is in my court now. 

Assistant Professor

Re: Gen5 wifi drops and poor / slow data download

Hmmm... maybe a Windows expert that's heard of this before can help with that. Only thing I've heard recently is that there may have been an issue with a version of the Intel wifi drivers.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.