HughesNet service is not "set it and forget it" like an easy bake oven. Successful use of the service requires educated customers who are willing to interact with their service to keep it working well and effectively diagnose problems. With this in mind, why do you keep taking away the most useful tools we have available for solving the most common problems?
The premier complaint against HughesNet is the Dreaded Data Drain Disease but they keep hiding the best diagnostic tool we have available for this. They bury it deeper and deeper and now they only want to give us these silly line graphs that are fundamentally useless.
The old chart that gives MB of upload and download by the hour for any and every day is what we need to pinpoint data loss problems. It really does me no good to look at my line graph for yesterday and see I downloaded 1119 MB. So what? What did I download that was so big and when did I do it? How can somebody like me even remember yesterday to identify what I did to jack my usage up to over a GB in a day?
Using the tool they insist on hiding from us, I can see 470 MB were spent between the hours of 11 and 1 eastern. Aha, now I remember the technician came out yesterday and we tested the bejeezus outta my system. Problem solved
Let me give you another excellent example of the value of this tool. Back in May I started losing data very quickly. It appeared to be the first genuine example of the DDDD I've ever encountered. No matter how hard I tried, I couldn't identify where this data was going. With the help of this tool, I was finally able to isolate it by identifying a default hourly usage of exactly 51.14 MB download and 0.83 MB per hour of upload. Once I isolated it to this point, one of our resident geniuses (Miss Amanda) quickly identified the problem. An engineer set up an automatic speed test on my account but he forgot to set the off switch. It just kept running and running and running every hour with no end point set. Without this simple hourly graphing tool, who knows how long it would have taken to figure it out? Lord knows if I was dealing with phone reps, it may have gone on for months.
Speaking of phone reps, I've now interviewed two different phone reps about this function. I was hoping one of them would give me a simple route to reach it without using an arcane link that may be here today and gone tomorrow.
Both phone reps steadfastly insisted this valuable hourly charting function no longer exists within the HughesNet system and has been replaced by the silly line graphs Even after leaving me on hold to "research" they insist it is gone. One even went so far as to tell me it was just removed within the last week.
The second valuable tool that was removed in July has to do with the next most prevalent complaint against HughesNet. The speed. They removed the ability to export our HughesNet speed test data from http://my.performancetests.hughesnet.com/speedtest/user_history.pyt?userKey=DSSxxxxxxx. This csv spreadsheet file offers great information we can use and analyze to provide YOU with better information to help you help us.
It almost seems like educated customers who are willing to go the extra mile to help you help us is the last thing HughesNet wants.Well we still have this one:
http://customercare.myhughesnet.com/frmUsage.cfm
Results do have to be taken with a grain of salt however.
As to speed tests, It is a diagnostic tool. It matters not if the yardstick is 12" long or 36" inches, just as long as we are all using the same "tool".
Speed tests are only used to "validate" a speed issue. Engineering is going to use their own "tools" in the end anyway.
Getting back to "data used" ... glasswire on every computer and "wind age and elevation" on the wireless side of things unless a user is willing to buy a router that will track usage buy device.
Well we still have this one:
"Yes, we do but how do we get there from here if we don't have the link?"
Bookmark the link ?
My Bad for posting it though.
It is no longer supported, contains line item errors if less than 24 hours old, is written from the perspective of eastern time so needs "correction" for anyone in other than eastern.
One more thing, it shows "gross" rather than "net" usage so that has to be taken into consideration.
I use it at times not as the "usage bible" but more as a general clue used in conjunction with other things to build a picture.
Like I said, needs to be taken with a grain of salt.
For what ever its worth Hughes does provide more in the way of "tools" than brand Ex.
GW,
Very sorry to have troubled you.