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HN9000 HugesNet Gen4 Modem

New Poster

HN9000 HugesNet Gen4 Modem

My Modem seem to be working fine at this time with out a router at this time I am running windows 10 PRO and I have my HN9000 error logs if this will help will help thank you for your time. & understanding.

 

Case Number: 103759169

 

 

Alarm Readout Detailed Results

Time                        Alarm                                      Probable Cause                            Severity       Component               Supporting Info       Value1  Value2  

WED APR 26 17:26:31 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       218     
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       209     
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
MON APR 17 23:24:56 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
THU APR 13 18:17:49 2017     Operational State Down                     ST Air Interface Down                     Cleared        Indoor Unit             Op State Up           0       0       
THU APR 13 18:17:46 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       550     
THU APR 13 18:17:45 2017     Operational State Down                     ST Air Interface Down                     Major          Indoor Unit             Beacon loss           0       0       
THU APR 13 18:17:45 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
THU APR 13 13:24:48 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
THU APR 13 13:24:18 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
THU APR 13 13:24:15 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
THU APR 13 13:24:15 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       215     
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
TUE APR 11 13:39:35 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
TUE APR 11 04:51:20 2017     Software Reset Threshold                   No Probable Cause                         Major          Indoor Unit             Threshold reached     0       100     
SUN APR 09 21:12:02 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
FRI APR 07 12:55:36 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
FRI APR 07 12:55:35 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
WED APR 05 18:06:54 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
WED APR 05 18:06:53 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
WED APR 05 18:03:38 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
WED APR 05 17:05:24 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
WED APR 05 12:42:57 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
WED APR 05 11:50:04 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
WED APR 05 11:49:33 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
WED APR 05 11:49:32 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
WED APR 05 11:49:31 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
MON APR 03 12:32:37 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
MON APR 03 12:32:05 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
MON APR 03 12:32:02 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
MON APR 03 12:32:01 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       226     
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
SUN APR 02 19:59:41 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
SUN APR 02 15:33:18 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
WED MAR 29 19:46:32 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
WED MAR 29 19:46:00 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
WED MAR 29 19:45:59 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
WED MAR 29 19:45:59 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
MON MAR 27 13:29:07 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
MON MAR 27 13:29:06 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
MON MAR 27 12:27:12 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
MON MAR 27 12:26:42 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
MON MAR 27 12:26:39 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
MON MAR 27 12:26:39 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       224     
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
SUN MAR 19 12:31:48 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
SUN MAR 19 12:31:17 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
SUN MAR 19 12:31:16 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
SUN MAR 19 12:31:15 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
SAT MAR 18 20:34:27 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
WED MAR 15 12:41:34 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
WED MAR 15 12:20:32 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
WED MAR 15 12:20:01 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
WED MAR 15 12:20:00 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
WED MAR 15 12:19:59 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
TUE MAR 14 19:34:59 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
TUE MAR 14 19:34:27 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
TUE MAR 14 19:34:26 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
TUE MAR 14 19:34:25 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
FRI MAR 10 16:50:09 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
FRI MAR 10 16:49:39 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
FRI MAR 10 16:49:36 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
FRI MAR 10 16:49:36 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
TUE MAR 07 13:49:08 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
TUE MAR 07 13:48:35 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
TUE MAR 07 13:48:35 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
TUE MAR 07 13:48:34 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
SAT MAR 04 17:03:28 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
SAT MAR 04 17:02:57 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
SAT MAR 04 17:02:55 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
SAT MAR 04 17:02:55 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
FRI MAR 03 00:53:51 2017     Invalid UP Alarm Type Received             No Probable Cause                         Critical       Access Gateway 0        invalid alm AGW:0     0       0       
FRI FEB 24 01:24:55 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
FRI FEB 24 01:24:24 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
FRI FEB 24 01:24:23 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
FRI FEB 24 01:24:22 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
THU FEB 23 14:40:22 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Cleared        Outdoor Unit            CONUS Loss Th Clrd    0       0       
THU FEB 23 14:39:49 2017     Tp Conus Lost                              CONUS Loss Th Excd                        Major          Outdoor Unit            CONUS Loss Th Excd    0       0       
THU FEB 23 14:39:47 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
THU FEB 23 14:39:46 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
THU FEB 23 13:44:29 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       509     
THU FEB 23 13:44:28 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
THU FEB 23 03:39:28 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
WED FEB 22 14:39:25 2017     Software Error                             No Probable Cause                         Major          Virtual Port 1          CRITICAL: ErrId:104   11      0       
SUN FEB 19 13:27:01 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       371     
SUN FEB 19 13:27:00 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
SUN FEB 19 13:26:46 2017     Operational State Down                     ST Air Interface Down                     Major          Indoor Unit             No TIP Msg            0       0       
THU FEB 16 15:36:07 2017     Software Reset Threshold                   No Probable Cause                         Major          Indoor Unit             Threshold reached     0       100     
TUE FEB 14 18:02:18 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       703     
TUE FEB 14 18:02:16 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
TUE FEB 14 18:02:16 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       315     
TUE FEB 14 18:02:16 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       225     
Unknown (0)                  Receive Carrier Loss                       ST Loss of PN Lock                        Minor          Indoor Unit             PN Lock-Rx Impaired   0       0       
FRI FEB 03 13:47:48 2017     Receive Carrier Loss                       ST Loss of PN Lock                        Cleared        Indoor Unit             -none-                0       532