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HN9000 spontaneous reboots

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New Poster

HN9000 spontaneous reboots

My HN9000 modem has started to do sponaneous reboot this morning.  So far about 10 times.  Anyone know why this is happening?
27 REPLIES 27
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Assistant Professor

Re: HN9000 spontaneous reboots

Overheating? All connectors securely attached including power?
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New Poster

Re: HN9000 spontaneous reboots

I check all connections seems ok.  No overheating that I can detect.  The modem was plugged into a UPS....so I plugged direct to wall.  No change still reboots itself about every 1 to 10 minutes.  We have not notice any power problems at all.  But it is raining like a b*&^h and overcast.  Could that cause the HN9000 to reboot itself so many times.  We are in the mist of the massive rain storms in southern Texas and western Louisiana.  We are located in Louisiana only 10 miles from Texas border.  The modem has never had this behavior in previous heavy rain storms.
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New Member

Re: HN9000 spontaneous reboots

Possible water in the radio connection or cables?
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New Poster

Re: HN9000 spontaneous reboots

I can check water in the radio connect in a few minutes.  The cable is another matter.....buried and running underground and behind walls.  Will see what I can do. 
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Assistant Professor

Re: HN9000 spontaneous reboots

The lights will go out if it loses connection because of heavy storms. What does it show for signal level and status in the SCC when it happens? Are you sure it is actually rebooting or just going offline then back on? Does the power light also go out?

Bad weather at your gateway could also cause loss of connection and light going out.
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New Poster

Re: HN9000 spontaneous reboots

NOT possible to check right now.....heavy rains.  The problem "could" be the radio connection.  Will know when it stops raining.  But I do not see how it could be the underground cable.......heavy duty cable inside conduit and buried about 2 feet down.  Runs continuous from dish to the modem inside house.  
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New Poster

Re: HN9000 spontaneous reboots

BirdDog......I am sure it is doing a complete reboot.  ALL lights go our and I lose the status page on computer.  When it boots up the uptime is always changed to seconds.....not hours or days.  The SCC is not available during the reboot.  I guess it just might be bad weather....but this has not happened before....the rebooting I mean.
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New Member

Re: HN9000 spontaneous reboots

Probably not in the underground run, but if it got in at the connector at the radio it would cause trouble and the only thing that is going to fix that is a good drying out or replacing the cable. It's a long shot but a driving rain could penetrate the dielectric grease and allow it to seep into the cable run.
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New Poster

Re: HN9000 spontaneous reboots

Ok makes since.  Guess we will just wait until rain stops.  I sure hope cable is not damaged.  We will check on everything when the rain stops.   thanks guys....you are the greatest