I can definitely assist with this. This particular problem will require a modem replacement. I'll have one sent out to you at no cost. After swapping it out, you'll need to package and return the old modem, then send it back to us using the pre-paid label enclosed on the packaging.
I lived off grid using solar and battery power for a number of years using HughesNet. May not be your problem but be sure to use a pure sine wave inverter and make sure it and the HughesNet equipment is bonded to the same ground. I would do this as a safety measure regardless whether it has to do with your present problem.
Inverters that put out modified sine waves can play havoc with sensitive electronics.
I've already opened a case and created the shipment order. Generally you would get this in 2 business days, but the holidays might slow that down a bit at the post.
Just checking in. I see that there was an issue setting up the modem but a technician is scheduled to come out today. Please let me know how it goes and if you need any further assistance.
Hi Larry, It's been a while since we've heard from you so this thread will be closed. If you have any further questions or concerns please feel free to create a new thread.